Summary
Date Posted: Friday, March 25, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
CAP 02 /2022: Head of Operations – 01 Position
Reports to Chief Executive Officer
Main Job Purpose:
Responsible for developing operational strategies in order to retain and grow business profitably; Co-ordinate operational activities that deliver customer experience within the set organization standards; Create a positive work environment that encourages full utilization of available resources; Provide strategic leadership in steering the company towards its strategic goals.

Primary Responsibilities:
• Coordinate activities of Claims and Underwriting departments
• Approve discharge vouchers for claims within approved limits.
• Review all investigation and adjustment reports and recommend the appropriate course of action;
• Co-ordinate and regularly review operations for underwriting and claims functions to keep in tandem with the changing work environment;
• Address major operational and technical issues raised within underwriting and claims;
• Develop and introduce new products in the market until maturity;
• Address complex customer complaints and recommend appropriate solutions;
• Manage debt status against the set policy and ensure interdepartmental functions are coordinated well;
• Provide guidance on complex underwriting risks and complicated claims.
• Manage Reinsurance Related Activities e.g. Ceding, Placements and Claims Recoveries, among others.

Person Specifications
Academic Qualifications
• A Business related bachelor’s degree
• Master’s degree in Insurance, Finance, Economics added advantage

Professional Qualifications
• Must be an Associate or member of Chartered Institute of Insurance UK (ACII) or Equivalent as required by law
Experience
• Minimum of 8 (Eight) years’ relevant experience in the Insurance sector, five (5) of which should be at a managerial/Supervisory level.
Age Limit
• The candidate should be between the ages 35-45

Skills/ Knowledge
• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Leadership/People skills
• Good negotiation skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations of the sector
• Reinsurance Knowledge

Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

Job application procedure
If you believe you have the necessary skills and experience and desire to make a difference, then apply immediately and send hard copies of your application letter, a detailed CV, a recommendation letter, copies of academic and professional certificates, names of 3 referees and a day time telephone contact to:
The Director Human Resources
National Water & Sewerage Corporation
P.O. BOX 7053 Kampala
Plot 3, Nakasero Road
Tel: 031-3-313101/02
www.nwsc.co.ug

Application letters together with the supporting relevant documentation must be submitted to/at the above address by 5:00pm on Monday 28th/March/2022.
Note
• Applicants are advised that we reserve the right to conduct police checks and other screening procedures.
• Unsolicited canvassing will lead to automatic disqualification
• Shortlisted applicants will be invited for interviews.

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