Vacancy title:
IT Support Officer

Jobs at:

Deadline of this Job:
Tuesday, June 06 2023 

Summary
Date Posted: Monday, May 29 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Title: IT Support Officer
Organization: Watoto Church Ministries
Duty Station: Watoto Church-Suubi

Watoto Church and Child Care Ministries has experienced exponential growth in the past couple of years composed of multiple Celebration Centers (Campuses) and diverse Community Care initiatives that include; Child Care, Community and Neighborhood, Education and FM Radio amongst others. In all of this, Watoto remains a local church, committed to celebrating Christ and caring for the community.

Watoto is seeking to recruit an IT Support Officer to provide support in the management and maintenance of the ICT systems for Watoto Ministries.

Key Duties and Responsibilities (but not limited to)
• To support managing and maintaining ICT infrastructure including Wi-Fi, networks, computers, laptops, and servers across the organization.
• To provide support in the design of an effective ICT for Watoto Ministries in alignment with Industry trends.
• To ensure compliance and adherence to ICT policies and procedures within Watoto Ministries.
• To implement the operational plans for the ICT systems and manage the inventory of all assets.
• To guarantee user access to applications and systems and resolve network failures in a timely manner.
• To provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.
• To review applications in conjunction with users to determine enhancements or new systems.
• To monitor the services provided by external suppliers in liaison with the Procurement & Logistics Assistant to ensure that high levels of service are received and maintained as per agreed standards.
• To manage the formalized training program for all users with the aim of raising skills standards and awareness in the use of ICT applications.
• Prepare periodic reports in line with the organization's reporting guidelines to management.
• To document all issues diagnosed and resolved for proper recording keeping and future reference.
• To perform any other official duties as may be assigned by the line Manager.

Qualifications, Skills, and Experience.
• The applicant for the role should hold at least a minimum of a Bachelor's degree in ICT, or Computer Science.
• At least a minimum of two years of working experience in a reputable organization. Should have an industry Certification from either CISCO, Microsoft, or Oracle. Previous experience with Office365 with specific skills in SharePoint and OneDrive, Microsoft Dynamics will be an added advantage.
• Knowledge of Installation, configuration and troubleshooting for operating systems, computer office suites, e-mail, and inter/intranet.
• Knowledgeable in website management.
• Virus protection software and identifying, addressing, and removing viruses. Should be result-oriented, initiative-taking, and able to work under minimum supervision.
• Excellent interpersonal communication skills and high level of demonstrate teamwork.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
All suitably qualified and interested candidates can apply by visiting our website.
1. Website www.watotochurch.com 
2. Go to the Join the Team section click Apply.
3. Under that, view the Job description and click on the link that reads; apply.
4. Fill out the form that will be open and submit after all sections have been filled.

Submit your CV, academic and professional documents, and a cell/pastor's recommendation letter to careers@watotochurch.com (Subject Line: Job Title First Name, Last Name)

DEADLINE: 6th /June /2023.
ONLY SUCCESSFUL APPLICANTS WILL BE SHORT LISTED AND CONTACTED FOR INTERVIEWS.

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