Summary
Date Posted: Tuesday, September 26 2023, Base Salary: Not Disclosed

JOB DETAILS:
Team Purpose
Provides general technical advice and/or technical administrative support in order to deliver and maintain the information systems and technology necessary to further Oxfam’s objectives.

Job Purpose - Key Responsibilities and Accountabilities
Computer Systems: Network and Email
• Maintains the local area network. Ensure the reliability of the local e-mail and Internet systems in Kampala office and programme field offices.
• Manages network according to minimum standards, including: taking regular backups of all local data, ensuring that the virus protection software is installed on all machines & updated regularly, upgrading and installing new versions of software on users the workstations in the office like MS office, Sage pastel etc as advised by the ICT Co-ordinator .
• Overall responsibility for management and maintenance of all computer systems in the Uganda Programme, assessment of requirements on purchase of hardware/software for the office. To ensure this is done in coordination with the IT/Business Systems Co-ordinator.
• Provides first line software support to all in country staff including troubleshooting all the software problems.
• Provides training to all in-country staff. Induct new staff in Oxfam’s computer systems.
• Provides first level hardware maintenance & upgrades.
• Keeps an up to date inventory of all IT equipment both software and hardware.
• Pick up tickets from helpdesk that will capture regular support issue for the purpose of generating management information required for performance improvement
• Ensures that the IT infrastructure is supported by stable power connectivity across the programme
• Carries out hands-on routine maintenance and servicing of computers for both field and country office
• Follows up on maintenance / repairs of IT equipment.
• Telephones
• Ensures that the Oxfam switchboard lines are in working order
• Ensures that cost effective technologies like VOIP and Video Conference are implemented in line with corporate strategy
• Process monthly staff data and airtime
• Ensures that phone bills/internet bills are received and payment processed on time.
• Support to the Field Programme Offices
• Carries out remote support to the field offices to ensure that systems are running efficiently to agreed expected standards
• Regular visits to check on systems performance (backups, antivirus, network etc)

Communications systems and Office equipment maintenance
In close liaison with the ICT Co-ordinator, ensures effective maintenance of the communication systems and that the information flow is properly maintained. Activities include:
• Ensures that email, internet and telephone services in Kampala are meeting Oxfam minimum standards and programme delivery needs
• Ensures that office equipment (especially printers, scanners and copiers) is in good order and any breakdowns are responded to immediately.

Technical Skills, Experience & Knowledge
Bachelor’s degree in Information Technology , Information Systems, or related field
Significant knowledge and experience in basic hardware (how hardware works), operating systems (like Windows server 2008 or later and Active directories and Window 10) training and training on other applications
Ability to solve some of the hardware problems on their own and provide good support on applications to the users (job specific).
Excellent personal communication skills, in written and verbal English
Ability to meet deadlines and able to organise work effectively whilst being proactive and showing initiative and tenacity (achieving results)
Understanding of cloud computing technologies
Knowledge in business automation utilizing Microsoft internal products, such as Power Apps, Power Automate, and SharePoint.
Ability to show logic and thinking through options before deciding on a course of action (thinking and understanding).
Training skills in one to one capacity groups and support role.
Proven experience as a team worker and demonstrably cooperative with members of other teams, responding quickly and accurately to queries and issues
Ability to travel to the field – could be frequent (self-management)
A high level of self-awareness, personal energy, stamina and flexibility. Ability to work creatively, effectively and under own initiative

Key Behavioural Competencies
Competencies
Description
Humility
• We put ‘we’ before ‘me’ and place an emphasis on the power of the collective, nurture the team and play to the strengths of each individual. We are not concerned with hierarchical power, and we engage with, trust and value the knowledge and expertise of others across all levels of the organization.

Relationship Building
• We understand the importance of building relationship, within and outside the organization. We have the ability to engage with traditional and non-traditional stakeholders in ways that lead to increased impact for the organisation.

Listening
• We are good listeners who can see where deeper levels of thoughts and tacit assumptions differ. Our messages to others are clear, and consider different preferences.

Mutual Accountability
• We can explain our decisions and how we have taken them based on our organizational values. We are ready to be held to account for what we do and how we behave, as we are also holding others to account in a consistent manner.

Self-Awareness
• We are able to develop a high degree of self-awareness around our own strengths and weaknesses and our impact on others. Our self-awareness enables us to moderate and self-regulate our behaviors to control and channel our impulses for good purposes.

Enabling
• We all work to effectively empower and enable others to deliver the organizations goals through creating conditions of success. We passionately invest in others by developing their careers, not only their skills for the job. We provide freedom; demonstrate belief and trust provide appropriate support. We give more freedom and demonstrate belief and trust, underpinned with appropriate support.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

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