Summary
Date Posted: Friday, May 06, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
About This Job:
Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
Q-Sourcing Servtec Group is looking for a competent, skilled, and experienced Loyalty Coordinator for one of our clients in Kampala.

Main Responsibilities
The Job holder will be responsible for the following tasks;
Loyalty Programs Planning
• Support loyalty programme campaigns in collaboration with Loyalty Manager for acquisition of new customers and retention of existing customers
• Support the collection of research for the development of reward categories and levels designed and updated in accordance with customer needs
• Coordinate with Customer Intelligence function to understand key customer insights
Loyalty Programs Implementation and Operations
• Collect requirements from internal stakeholders to define the objectives of Loyalty campaigns
• Support Loyalty Manager on reporting on existing loyalty programs and implement necessary actions for improvement or discontinuation of programs
• Use and understand technical Loyalty Platform functionality to set-up, test and execute campaigns
• Advise Commercial Teams on Loyalty campaign best practice
• Identify opportunities to improve Loyalty campaigns to meet business KPIs
• Participate in periodic meetings with relevant employees to follow up smooth running of activities
• Support preparing periodic reports with respect to the loyalty function activities
• Follow up on technical issues when required and develop instructions on how to deal with similar problems when they arise in the future
Human Capital Responsibilities
• Ensure the implementation of MAF Retail’s corporate policies and relevant procedures
• Identify training needs
• Support and mentor Loyalty Analysts
• Successful execution of Loyalty programme Campaigns and Initiatives
• Achieving relevant KPIs
• Collaboration with relevant departments for the success of Loyalty campaigns

Qualifications & Experience
• Bachelor’s Degree in Marketing, Business Administration or relevant
• 3+ years in a similar position
• 2+ years in retail business is preferred
• Strong analytical and technical skills
• Project management
• Strong communicator and presentation skills
• Excellent organizational and time management skills
• English (Full professional proficiency – Required)

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy “QSSU-CF-LC-LOYALTY COORDINATOR
Application Link:
https://qsourcingservtec.applytojob.com/apply/tx4meLomyt/QSSUCFLCLOYALTY-COORDINATOR

Note:
Deadline for applications is not later than 5:00 PM Monday 16th May 2022.
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

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