Summary
Date Posted: Friday, March 07 2025, Base Salary: Not Disclosed

JOB DETAILS:
We are looking for a detail-oriented and customer-focused Reservations Assistant to manage and coordinate bookings for our clients. The ideal candidate will handle customer inquiries, make travel reservations, and ensure seamless experiences for our guests from initial booking to final confirmation.

Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and online platforms.
• Process reservations for safaris, tours, accommodations, and flights.
• Maintain an updated record of bookings, payments, and client preferences.
• Liaise with hotels, airlines, and local tour operators to confirm bookings.
• Provide clients with detailed itineraries, travel documents, and relevant information.
• Handle booking modifications, cancellations, and refunds efficiently.
• Support the sales team by promoting tour packages and upselling experiences.
• Ensure excellent customer service and resolve any booking-related issues.

Qualifications & Skills:
• Diploma or degree in Tourism, Hospitality, or Business Administration (or related field).
• Prior experience in reservations, customer service, or travel agency operations is preferred.
• Strong communication and interpersonal skills.
• Proficiency in reservation systems and booking platforms.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Passion for travel and a good understanding of East African tourism destinations.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

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