Summary
Date Posted: Saturday, January 25 2025, Base Salary: Not Disclosed

JOB DETAILS:
Sales Support
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Sales Support in Kampala,Uganda Develop and administer sales administration/ sales support plans and processes to enhance customer satisfaction, effectively support sales teams and achieve successful project implementation in line with business strategy, sales objectives, Group guidelines and policies. Join us in connecting people and improving lives!

In this Sales Support position
• Develop and administer sales administration/ sales support plans and processes to support administration and planning of sales contracts as per specifications and expectations, for both the customer and DPDHL
• Deliver support to sales teams and process sales transaction in an efficient, accurate and economical manner
• Support sales teams to prepare quotations and contracts, including rate proposals and proposal writing
• Execute processes to provide customer information, support identification and qualification of sales leads
• Draft and execute commercial documentation such as sales contracts and maintenance agreements to support sales
• Coordinate between sales and customers, answer queries on both stock and shipment of orders
• Undertake adequate follow up on orders and resolve escalated problems related to orders
• Implement process for completion of post implementation review and prepare reports on resulting customer satisfaction
• Support customer problem management and report on results of corrective processes
• Consolidate and review reports and statistics for supporting sales teams to analyze and prepare for business reviews, including revenue development, churn rates, hit rates, pipeline size, etc. by customers
• Support pre- and after-sales activities


Now, here’s what we need from you.
• Clear understanding of Excel, Word and Power Point
• Excellent telephone skills the ability to handle client complaints
• Good organizational and interpersonal skills
• Excellent command of the English language (both written and verbal)
• Proven ability to build effective, long term relationships with clients
• Proven ability to work under pressure and a demonstrated ability to use own initiative
• High level of attention to detail



Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

Interested and qualified, Click here to apply.


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