Summary
Date Posted: Wednesday, April 20, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Position.
Job Title: Senior Consultant-IN/VAS Operations
Reporting to: Senior Manager-Application Operations
Division – Technology
No. of Vacancies: 1

Mission/ Core purpose of the Job
• Responsible for overseeing the support of IN&VAS platforms within MTN Uganda (IN/Charging, Ericsson CIS, USSD/SMS vas cloud, Device management)
• Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.
• Manage, develop, and grow an efficient and functional team of application operations engineers
• To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.

Main Job Functions:
• Oversee the operations for several Class-A systems under IN&VAS namely: IN/Charging System, Ericsson CIS, Messaging (USSD and SMS), Gemalto device management.
• Manage, lead, and grow IN/VAS operations team to provide 24X7 operations and support for IN/VAS systems; this includes both internal MTN staff and vendor managed service staff/interface
• Act as point of escalation for all critical system failures on IN/VAS systems and coordinate service recovery objective timelines and manage vendor interface during all service recovery incidents
• To ensure INVAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution
• Ensure resilience and redundancy within the IN/VAS core network architecture
• Provide efficient and strong vendor management across IN/VAS platform vendors, including efficient managed service operations model
• Setup proactive real-time outside-in monitoring tools and process for all key revenue impacting platforms
• Responsible for the creation and execution of the Continuous Service Improvement program and performance management across these platforms
• Reviewing and optimizing business continuity strategies, service reporting, service measurement and service level management.
• Manage and liaise with service providers/vendors within the IN&VAS space.

Job Requirements (Education, Experience and Competencies)
Education:
• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
• Master’s degree in a relevant discipline will be an added advantage.
Experience:
• 10 years of work experience covering IN&VAS and planning and operations within a Medium to Large Telco
• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
• Experience managing and growing teams
• Vendor management
• Project management
• Sound understanding of ITIL standards and best practices within operational environment
Attributes & Skills:
• Excellent interpersonal skills
• Excellent report writing
• Highly organized and quick to learn
• Pays attention to detail
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure
Apply online at https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience//

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