Summary
Date Posted: Wednesday, April 20, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
MTN Mobile Money Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position.
Job Title: Senior Manager Digital Distribution
Reporting to: Chief Commercial Officer
Division – Commercial Operations
No. of Vacancies: 1

Mission/ Core purpose of the Job
The Senior Manager Digital Distribution plans and manages the distribution of Fintech services and products through various channels. The role is responsible for developing integrated business plans with internal teams as well as channel partners and ensuring that the performance and profitability of assigned channels is as per standards. The role both, develops new channels as well as manages existing channels and builds key relationships with critical stakeholders.
The role leads teams across the below three work areas below:
• Service Delivery in liaison with Dealers and other channel partners
• Liquidity Management by Dealers and other channel partners
• Quality Assurance at the Agent and Merchant network
The Senior Manager Digital Distribution reports to Chief Commercial Officer (CCO) and is supported by managers. The role maintains liaison with Group Fintech Commercial Operations team, as and when required.

Main Job Functions:
Strategy Development and Implementation
• Cascade the Group strategy to create sub-functional strategy aligned with the overarching business goals, under oversight of the CCO
• Ensure effective implementation of the sub-functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the sub-functional strategy and roadmap, under oversight of the CCO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
Staff Leadership and Management
• Source, induct and manage talent in accordance with legislative guidelines
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals, and performance objectives for the team
• Set KPIs for the team and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan to build and develop skills within the team
• Performance management of resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance
Strategic Meetings
• Participate and provide input in strategic meetings.
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
• Provide inputs to and ensure adequate risk mitigation and controls in the function
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive approval process from the CCO on new initiatives
• Dedicate relevant budget for internal projects, post sign-off from CCO
• Drive preparation of proposal on change initiatives SLA, policies, and procedures
Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CCO
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping the CCO apprised of the same
Function Tactical
• Provide inputs, when required, and execute all projects initiated in the function
• Assist in establishing objectives, targets and budgets for the function
• Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the CCO
• Prepare documentation for sign-off / making decisions regarding tactical changes; apprise the CCO of changes made without approval
Performance
• Monitor performance and alignment with divisional strategy
• SLA approval and exception performance review
Reporting
• Report on a daily to the CCO relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
Budgets
• Assist in managing function’s budgets in line with business objectives, when required
• Assist in managing project initiative budgets in line with business objectives, when required
Operational Delivery
Sub-Functional Leadership:
As the sub-functional leader of the Channels vertical, the role is accountable to:
• Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
• Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals
Delivery Leadership:
• As the delivery leader of the distribution channels vertical, the role is accountable for the following work area outcomes:
Strategy & Analytics, Budgeting, Data and Reporting
• Implement and oversee execution of policies, procedures and guidelines set forth by Commercial Operations team and ensure the team complies with the same
• Implement governance to manage the consolidated sub-functional strategy, budgets, and financials, with guidance from the CCO
• Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, in collaboration with the CCO.
Channels Operations
• Develop specific go-to-market distribution strategies in liaison with Dealers & other channel partners
• Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
• Develop and execute channel strategy to accelerate targeted revenue growth
• Own roadmap for delivery of channel changes based on consumer insights and business requirements
• Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
• Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
• Set KPIs and lead all joint business planning activities with Dealers and other channel partners
• Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
• Develop and execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives nation-wide
• Drive the integration of channel strategy by developing action plans for achieving targets and ensure effective execution
• Liaise with management to identify and attend to specific distributor / channel needs, and resolve problems.
• Demonstrate a clear understanding of statutes and regulations related to business operations and channel management in the OpCo, financial institutions and the telecommunications sector
• Act as the focal point of contact for Dealers and other channel partners and gather insights on product uses and needs
• Identify and share opportunities for operational improvements
• Manage affiliate partner relationships and process applications
• Other tasks and duties, as assigned
Managerial / Supervisory Responsibilities
• Accountable for the morale, performance, and development of the function’s human capital
• Cascade and socialize work structure processes to enable adoption by the team
• Coach and mentor direct reports
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
• Ensure effective management of diversity among personnel in the function
• Identify staff training and development needs and implement necessary actions, in collaboration with HR
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Job Requirements (Education, Experience and Competencies)
Education:
• Degree in Commerce, Economics, Business Administration or any related discipline business field.
• Relevant post graduate qualification is an advantage
Experience:
• A minimum of 5 to 8 years’ total experience in a similar position with at least 3 years in a managerial role.
• Experience in Fintech, Mobile Money or Fast-Moving Consumer Goods Distribution channels is preferred.
• Experience in Digital Channel development and management
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred

Competencies:
Functional Knowledge:
• Agent and Merchant Operations and digital platforms
• Understanding of Fast-Moving Consumer Goods channel development
• Understanding of FinTech and Mobile Money payment businesses
• Channel Marketing, development, and maintenance
• Exposure to the use of Digital Tools for Agency and Merchant Management
• Sales Planning, Tracking, Analysis and Reporting
• Stakeholder Relations Management. Project planning and Budgeting
• Computer and Information Technology Appreciation
• Merchandising and Sales Acumen

Skills
• Relationship/people management
• Analytical thinking
• Continuous improvement
• Data interpretation
• Delivery focused
• Presentation
• Relationship building
MTN Mobile Money Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Apply online at https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience//

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