Summary
Date Posted: Thursday, August 10 2023, Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE
We are looking for stock controllers to join our Team in Mbarare and Mbale within the Retail Department. We are looking for people who are organized, and proactive.
As stock controllers' your main objective will be to support the Retail function to achieve the set goals. We ask that you ensure close collaboration with both the sales and the warehouse teams to support our goals of achieving a set revenue target while managing stock and the associated controls.
You will report to the Retail Team Leader. This is an #LI-Onsite" role.

What will you do:
Inventory management:
• You will receive sales stock on the system, issue the received stock for sale (stock allocation) and perform stock reconciliation while achieving accuracy including:
• Carry out weekly stock audits for the indirect outlets assigned to you.
Sales support:
• You will support all sales efforts related to stock such as stock allocation, support upgrade customers to get their new upgrade products, and retrieve and account for all aged stock.
Reverse logistics:
• You will oversee consolidation, tracking, and return of all stock to the warehouse following the set-out procedures, completing all required documents and system input/adjustment.
Customer service:
• You will provide support to customer-related inquiries or product issues including:
• You will log in to all customer interactions
• You will troubleshoot device issues to resolve
• You will receive devices that require in-warranty repair.
• You will schedule the dispatch of customer devices for repair (through courier)
• You will follow up and resolve pending customer issues
• You will receive devices that are repaired and contact customers to collect them.
• You will complete customer cancellation and downgrade requests following the set process
Shop aesthetics:
• You will ensure that the depot is clean, including ensuring that all posters and marketing materials at the depot are in good condition are visible and where they need to be replaced, and that proactive actions are taken to make a replacement request
Reporting:
• You will provide daily reports accounting for stocks provided, issued out, and any balance carried forward including recording for referencing and personal stock controller audit.

What We're Looking For:
• At least 1 year of experience in customer care or inventory management
• You can resolve phone-related issues
• Front office management experience
• Microsoft Word and Excel (can maintain complex spreadsheets) knowledge
• College Diploma or degree in any field
• You collaborate well with different teams.

You Might Be A Good Fit If:
• Are excited to understand the inner workings of the tools you use.
• You enjoy working with new people every day, details interest you, and working with a computer is not foreign to you
• Push through hard problems without giving up.
• Are not afraid to take on complicated processes.
• Make things better for our customers and easier for the team
• Always try to improve as a subject matter expert

What's in it for you:
• Great compensation package
• Bonus
• Annual Leave
• Learning & Development Support


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Interested applicants?Click here to apply

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