Technical Support Officer job at Smartwatch Solutions LTD

Vacancy title:
Technical Support Officer

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Smartwatch Solutions LTD

Deadline of this Job:
30 June 2022  

Duty Station:
Within Uganda , Kampala , East Africa

Date Posted: Friday, June 17, 2022 , Base Salary: Not Disclosed

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Learn more about Smartwatch Solutions LTD
Smartwatch Solutions LTD jobs in Uganda

The Technical Support Officer is responsible for the proper installation and configuration of company hardware devices.

General Duties and Responsibilities:
• Install and configure Fleet management products on the database.
• Follow the company’s standard operating policies and procedures including established escalation procedures
• Ensure that company resources are well utilized like tools, phones, and laptops.
• Responding to call-outs in a timely fashion.
• Collect relevant technical details to effectively troubleshoot reported issues.
• Perform complete, accurate, and timely entry of information into CRM tool for all incidents/support requests (e.g. gather and document required information from customers).
• Prepare a quality checklist, Job cards, work reports, and other documentation that may be required in the department.
• Customer liaison (attend to their queries)

Person Specification:
• Requirements Education /Qualifications Experience/
• At least a diploma in Electrical or Mechanical Engineering or Its equivalent
• Knowledge1-2 years for experience in a relevant field
• Previous experience of mechanical Engineering

Skills/Personal Requirements
• Expert knowledge in electrical circuit interpretation.
• Ability to identify color cording.
• Basics of instrumentation and control system.
• Basics of Automotive Engineering.
• Knowledge in Telecommunication systems
• Wider knowledge in computer applications.
• Expert knowledge in how operating systems and software works.
• Logical thinking.
• Excellent troubleshooting and analytical skills
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
• Time Management
• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Exceptional communication skills
• The ability to prioritize your workload.
• The capacity to clearly explain a technical problem to a customer/colleague.
• Customer centric
• Ownership
• Continuous Improvement
• Positive attitude
• Innovative thinker
• Team player

Work Hours: 8

Experience in Months: 24

Level of Education:
Postgraduate Degree

Job application procedure
Email your CV and applications to 
The deadline for submission is 30th June 2022 and only shortlisted candidates shall be contacted.

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Job Info
Job Category: Technician jobs in Uganda
Job Type: Full-time
Deadline of this Job: 30 June 2022
Duty Station: Kampala
Posted: 17-06-2022
No of Jobs: 1
Start Publishing: 18-06-2022
Stop Publishing (Put date of 2030): 18-06-2066
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