Credit Relationship Officer - Market Vendors
2025-04-23T21:51:08+00:00
Numida
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https://www.numida.com/careers
FULL_TIME
kampala
Kampala
00256
Uganda
Business Management and Administration
Admin & Office
2025-04-29T17:00:00+00:00
Uganda
8
Job purpose:
S/he will conduct due diligence on potential borrowers, analyze creditworthiness and ability to repay, and effectively manage her/his portfolio while ensuring compliance with Numida’s methodology and policies.
Reporting Line:
This role typically reports to the Credit Team Leader - Market Vendors
Responsibilities:
● Engage with loan applicants via phone to conduct due diligence interviews on all new loan applications and repeat loan applications requiring manual review
● Perform financial analysis of loan applicants and interact with loan applicants as necessary to better understand and validate their business activities and financial situation
● Make adequately supported recommendations to the Credit Committee for every loan application
● Collect loan repayments as they fall due, and follow Numida’s escalation process for delinquent borrowers
● Execute referral calls in order to generate new business
● Collaborate with the Product team and participate in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role
● Address inbound service inquiries (via phone and WhatsApp) and assist all Numida clients until full resolution of the issues, escalating to the correct department when necessary
● Conduct periodic field visits for monitoring and escalation of collections
● Ensure that the level of service provided to our customers is maintained to the standards set forth by the company
● Resolve complaints in an effective, timely manner whilst maintaining the highest standards of professionalism
● Record complete, quality and honest information into our Customer Relationship Management (CRM) system to enable Numida to address customer issues effectively
● Be responsible for maintaining up to date knowledge of Numida’s product offering to ensure any information offered to clients is accurate and helpful
Job Requirements:
Your profile:
● 2+ years of experience in a credit officer or related role
● Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
● Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc.
● Verbal and written fluency in both English and Swahili. Fluency in other Kenyan languages is an asset.
● Ability to provide customer care via chat using professional, concise, and slang-free English
● Knowledge about and practical experience with the principles of great customer care, and superb phone etiquette
● Exceptional organizational skills and attention to detail
● Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to and understand the needs and wants of Numida’s users, and can address their complaints with compassion
● Type 30+ words per minute (desired)
Key Performance Indicators
● Number of clients acquired
● Number of clients retained
● Loan amounts in disbursement
● Loan amounts collected
● Nil bad loans/write-offs
What we offer:
● Competitive salary
● Medical insurance and personal accident cover
● Be part of of an international, ambitious and open-minded team
● An amazing culture filled with lots of learning opportunities and fun
Recruitment Process:
● Screening call with HR
● Manager Interview
● Reference check
● Final Offer
● Engage with loan applicants via phone to conduct due diligence interviews on all new loan applications and repeat loan applications requiring manual review ● Perform financial analysis of loan applicants and interact with loan applicants as necessary to better understand and validate their business activities and financial situation ● Make adequately supported recommendations to the Credit Committee for every loan application ● Collect loan repayments as they fall due, and follow Numida’s escalation process for delinquent borrowers ● Execute referral calls in order to generate new business ● Collaborate with the Product team and participate in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role ● Address inbound service inquiries (via phone and WhatsApp) and assist all Numida clients until full resolution of the issues, escalating to the correct department when necessary ● Conduct periodic field visits for monitoring and escalation of collections ● Ensure that the level of service provided to our customers is maintained to the standards set forth by the company ● Resolve complaints in an effective, timely manner whilst maintaining the highest standards of professionalism ● Record complete, quality and honest information into our Customer Relationship Management (CRM) system to enable Numida to address customer issues effectively ● Be responsible for maintaining up to date knowledge of Numida’s product offering to ensure any information offered to clients is accurate and helpful
2+ years of experience in a credit officer or related role ● Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University ● Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc. ● Verbal and written fluency in both English and Swahili. Fluency in other Kenyan languages is an asset. ● Ability to provide customer care via chat using professional, concise, and slang-free English ● Knowledge about and practical experience with the principles of great customer care, and superb phone etiquette ● Exceptional organizational skills and attention to detail ● Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to and understand the needs and wants of Numida’s users, and can address their complaints with compassion ● Type 30+ words per minute (desired)
JOB-680960cca8056
Vacancy title:
Credit Relationship Officer - Market Vendors
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Admin & Office]
Jobs at:
Numida
Deadline of this Job:
Tuesday, April 29 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Wednesday, April 23 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job purpose:
S/he will conduct due diligence on potential borrowers, analyze creditworthiness and ability to repay, and effectively manage her/his portfolio while ensuring compliance with Numida’s methodology and policies.
Reporting Line:
This role typically reports to the Credit Team Leader - Market Vendors
Responsibilities:
● Engage with loan applicants via phone to conduct due diligence interviews on all new loan applications and repeat loan applications requiring manual review
● Perform financial analysis of loan applicants and interact with loan applicants as necessary to better understand and validate their business activities and financial situation
● Make adequately supported recommendations to the Credit Committee for every loan application
● Collect loan repayments as they fall due, and follow Numida’s escalation process for delinquent borrowers
● Execute referral calls in order to generate new business
● Collaborate with the Product team and participate in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role
● Address inbound service inquiries (via phone and WhatsApp) and assist all Numida clients until full resolution of the issues, escalating to the correct department when necessary
● Conduct periodic field visits for monitoring and escalation of collections
● Ensure that the level of service provided to our customers is maintained to the standards set forth by the company
● Resolve complaints in an effective, timely manner whilst maintaining the highest standards of professionalism
● Record complete, quality and honest information into our Customer Relationship Management (CRM) system to enable Numida to address customer issues effectively
● Be responsible for maintaining up to date knowledge of Numida’s product offering to ensure any information offered to clients is accurate and helpful
Job Requirements:
Your profile:
● 2+ years of experience in a credit officer or related role
● Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
● Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc.
● Verbal and written fluency in both English and Swahili. Fluency in other Kenyan languages is an asset.
● Ability to provide customer care via chat using professional, concise, and slang-free English
● Knowledge about and practical experience with the principles of great customer care, and superb phone etiquette
● Exceptional organizational skills and attention to detail
● Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to and understand the needs and wants of Numida’s users, and can address their complaints with compassion
● Type 30+ words per minute (desired)
Key Performance Indicators
● Number of clients acquired
● Number of clients retained
● Loan amounts in disbursement
● Loan amounts collected
● Nil bad loans/write-offs
What we offer:
● Competitive salary
● Medical insurance and personal accident cover
● Be part of of an international, ambitious and open-minded team
● An amazing culture filled with lots of learning opportunities and fun
Recruitment Process:
● Screening call with HR
● Manager Interview
● Reference check
● Final Offer
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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