Summary
Date Posted: Wednesday, February 22, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Ref; QSSU-TOTAL-GOC GRIEVANCE COORDINATOR

About this job
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client TOTALENERGIES, we are looking for a competent, skilled, and experienced Grievance Coordinator to work in Kampala.


Activities
The main responsibility of the job holder’s:
1. Lead communication of the grievance handling / management system to build knowledge, competence, and confidence in the system; and enable effective use of the system by the Company, its contractors and other stakeholders.
2. Develop information materials about the grievance handling system.
3. Work with staff tasked with community engagement to understand community issues before, during, and after community engagement events.
4. Ensure community concerns are assessed and regular feedback provided to the Stakeholder Engagement CLO teams for conveyance to communities.
5. Lead and manage operationalisation of the Community Grievance Mechanism ensuring that community grievances are registered, assessed and assigned, investigated, resolved and closed in a fair and transparent manner that promotes trust and confidence in the Grievance Management process. This will involve convening appropriate stakeholders including Company resources to support grievance resolution.
6. Assign complaints that cannot be resolved by the Grievance Coordinator to a complaint owner within the operation.
7. Follow up with complaint owners to ensure grievance resolution is advancing in a timely manner and using a fair process.
8. Update grievance information in the database regularly.
9. Review grievances regularly and close them out when appropriate.
10. Monitor any resolutions to grievances to ensure they are implemented.
11. Coordinate management of grievances by contractors in line with TEPU commitments, and ensure timely escalation where resolution in the appropriate time in not possible.
12. Manage and improve the performance of Community Grievance Mechanism.
13. Provide quality assurance on all records and documents related to grievances while ensuring that these are archived in the Company database
14. Utilize data and information from the grievance mechanism to develop lessons learned that are communicated to operations staff and communities as appropriate.

Qualifications/Experience required
Qualification: Degree in law and a Diploma in Legal Practice

Experience:
1. At least 5 years’ experience in legal practice, or grievance resolution, or mediation, or arbitration. an
2. Ability to maintain good relations with a wide range of local stakeholders, NGOs, donors, local authorities, local communities.
3. Knowledge and experience in labour law is a plus.
4. Ability to work in a team, take initiative, highly organised and ability to meet deadlines.
5. Excellent Computer skills
6. Strong communication skills, strong report writing and analytical skills
7. Good negotiation and conflict management skills
8. Excellent Computer skills (Word, Excel, ppt)/ Good report writing and analytical skills


All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy “QSSU-TOTAL-GOC GRIEVANCE COORDINATOR”


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested and Qualified, Click here to Apply 


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