Summary
Date Posted: Wednesday, March 29 2023, Base Salary: Not Disclosed

JOB DETAILS:

KEY RESPONSIBILITIES
1. Service desk operation support across all applications
2. User setup and user management for all applications
3. Applications support and Project Implementations
4. Responsible for IT BCM through coordination of ITDR exercises for critical applications in line with the bank policies and tracking the closure of issues logged during the tests.
5. Ensure effective technical BAU support for core Business applications
6. Provide requisite technical advisory & support for deployment and management of the corporate business systems
7. Ensure security of business data within systems
8. Provide expert application support to core Business applications
9. Participate in delivery of core applications training
10. Work closely with Application Vendors to ensure that the applications developed by Vendors comply with KCB Uganda’s IT policies and architectural standards. In addition, manage supplier performance to ensure compliance with service level agreements.
11. Validating related costs in the respective BAU environment.
12. Provide service desk support as a level 1 support engineer

Skills and Experience
1. Knowledge in Microsoft Server Operating Systems, server 2003, 2008, 2012, 2016, Sun Solaris and IBM.
2. Knowledge in virtualization and cloud computing, VMWare, Hyper V and MS Azure.
3. Knowledge in various Applications, Core banking, E-banking, ATM switch and System Center.
4. Knowledge of MSSQL, DB2, Oracle 9i and database management Systems is a must and experience working with open source UNIX.
5. Significant experience in supporting databases (preferably Oracle, postgresssql and/or Microsoft SQL)
6. Application development skills
7. Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
8. Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
9. Self-motivated team player with the ability to adapt and work co-operatively and effectively.


Education Requirement:No Requirements

Job Experience:No Requirements

Work Hours: 8

Job application procedure


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