Summary
Date Posted: Tuesday, September 06, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Specialist-Partner Support

Mission/ Core purpose of the Job
To resolve or escalate partner queries at the first point of contact while updating the customer up to the point of resolution.

Main Job Functions:
• To manage the partner interactions/experiences during the day to day operations of services provided by MTN Mobile Money Limited
• To respond to or initiate contact with parner with the aim of attending to customer needs through inbound or outbound connections within the defined parameters.
• To escalate queries out of the job's control span to the respective departments
• Handle customer complaints and needs with the approved level of service and urgency to enhance customer satisfaction.
• Action or handle escalations as deemed appropriate
• Utilise/ Initiate / Derive appropriate systems, data bases, processes, policies and procedures to support work
• And execute any other duties that may be assigned through the reporting structure

Job Requirements (Education, Experience and Competencies)
Education:
• A degree in a business-related field

Experience:
• A minimum of two-year prior work experience in a service-oriented environment
• Fluency in English.

Training:
• Systems
• Service Excellence
• Aggressive Sales Skills



Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

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