Summary
Date Posted: Monday, July 03, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

DUTIES AND RESPONSIBILITY
• Develop and lead the implementation of the MSME Segment strategy in line with the overall Retail Banking Strategy.
• Ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Implement Country-wide go-to-market strategy for new initiatives, working with all relevant departments/ stakeholders to drive execution.
• Drive sustainable growth and acquisition of new customers for MSME Banking through
• development and maintenance of quality products, propositions and solutions pertinent to the segment
• Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the MSME Segment.
• Drive customer-led propositions for the MSME Banking business by developing a pipeline of
• value adding customer solutions to include customer experience, products, and service offers.
• Manage an effective SME customer’s loyalty program for networking and deepening of UBA SME market penetration.
• Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Coordinates the development and deployment of value propositions, product offerings, target segment strategy and business plan for the MSME Segment
• Maintaining the quality of the SME portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Has oversight and country ownership on end-to-end processes to ensure execution of on-boarding for clients and fulfillment of products through engagement with relevant
• stakeholders involved in executing the standard process to ensure delivery of a seamless customer value proposition
• Responsible for Portfolio health on relevant products - track portfolio performance (through lead indicators) and taking necessary actions to ensure product integrity is maintained.
• Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.
• Accountable for all segment/product metrics as applicable within the Bank’s policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)
• Monitors sales impact & profitability of marketing expenditures – both on BAU and special campaigns.
• Optimize fees and charges to create value for clients in line with ‘Treat-Clients-Fairly’ principle.

JOB REQUIREMENTS
• Education: A University degree holder, a financial qualification or associate such CPA, ACCA and MBA would be an added advantage.
• Experience: Minimum of 5 years’ experience in retail/private banking and Prior experience in Business and strategy development is an added advantage.



Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

If you meet the above requirements please send your CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com  addressed to;
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Rd
Kampala, Uganda.


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