Summary
Date Posted: Wednesday, July 24 2024, Base Salary: Not Disclosed

JOB DETAILS:
Role of the Job:
Answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.

Key Result Areas:
• Answer calls professionally
• Respond to customer inquiries
• Follow up complaints till resolution
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information into the system.
• Identify and escalate priority issues
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Produce and complete call logs.
• Engage in rigorous customer onboarding processes.

Minimum educational and technical competence requirements:
• A minimum diploma from a recognized institution
• A university degree is an added advantage
• Past experience in call, Centre work environment is a requirement.
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Proficient in relevant computer applications
• Social media management training an added advantage
• Fluency in both spoken and written English is a MUST
• Fluency in more languages is an added advantage
• Excellent communication and interpersonal skills
• Excellent social media management skills is a MUST
• Problem analysis and problem-solving skills
• Good time management and consciousness
• Good organizational skills
• Good listening skills
• Professional and Smart in appearance
• Ability to work under pressure and with little supervision
• The position carries an attractive salary and benefits package.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure

Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba avenue, Kampala, Uganda, and email it to jobs@financetrust.co.ug. as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

Closing date for submission of the applications is 31st July, 2024. Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY.


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