Summary
Date Posted: Wednesday, February 28 2024, Base Salary: Not Disclosed

JOB DETAILS:
RECRUITMENT OF TEMPORARY STAFF – MASS ENROLMENT AND MASS RENEWAL OF NATIONAL IDs

The National Identification and Registration Authority (NIRA) was established by the Registration of Persons Act (ROPA), 2015 and is mandated to establish and maintain the National Identification Register (NIR). The Authority is also charged with among others; the registration of citizens and legally resident aliens; assigning National Identification / Alien Identification Numbers (NINs/AINS) to qualifying persons and issuing Identification Cards to those 16 years and above; registration of births, deaths and adoption orders and issuance of the relevant certificates.

The first release of National Identification Cards in Uganda was issued in 2014 with validity of ten (10) years. NIRA intends to conduct a mass renewal and mass enrolment exercise for all expired cards and unregistered citizens. Section 66 of the Registration of Persons Act, 2015 makes possession of a National Identification Card or National Identification Number (NIN) a mandatory requirement for persons to access public services.

To support the above exercise, NIRA wishes to recruit suitable candidates for the following temporary positions:

18.Job title: Client Relations Assistant
Reports To: Client Relations Officer
Department: Public Relations and Corporate Affairs

Job Summary: The Client Relations Assistant will be responsible for assisting in responding to citizens’ questions about mass enrolment and renewal via phone, email, chat and physically, responding to inquiries on failed applications and processing status of applications and handling applicants’ complaints.

Key Duties and Responsibilities
• Assist in receiving and answering telephone inquiries on mass enrolment and mass renewal.
• Assist in receiving and addressing queries about the exercise.
Assist in drafting responses and correspondences on the exercise.
• Assist in Using social media platforms productively to publicize the mass enrolment and mass renewal exercise.
• Assist in responding to citizens questions about the exercise.
• Responding to inquiries on failed applications and processing status of applications.
• Assist in handling applicants’ complaints.
• Assist in collecting and analyzing applicants’ feedback.
• Assist in standardizing, developing and documenting knowledge base on Frequently Asked Questions.
• Assist in tracking citizen customer service KPIs and metrics.
• Ensuring that data protection and privacy in accordance with the Data Protection and Privacy Act 2019 is embedded.
• Perform any other related duties as may be assigned by the Client Relations Officer

Qualifications / Education
• Minimum of a bachelor’s degree with honors in communications Skills and Literature, Public Relations, Mass communication and any other related field
• Proficiency in graphics design and use of the following applications Adobe Acrobat,
Adobe Illustrator, Adobe photo-shop, Adobe In-design will be an added advantage.

Experience and Skills
• Previous media relations experience will be an added advantage.
• Must be proficient in IT and computer use.
• Professional understanding of technical operations and functions
• High moral character and integrity, Ability to work under pressure and deadlines, Ability to work with or without supervision, Ability to sit for long working on a computer, Flexibility to work night shift and weekends.
• Problem solver, Empathetic, Good Listener, Good communication skills, Innovative, Decisive, good writing and comprehension skills, Accuracy, Team player, Good organizational skills

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified applicants should submit applications clearly indicating the position applied for and preferred area of work by district for registration Assistants. Applications should be addressed to the Executive Director-NIRA and should include a detailed curriculum vitae (CV), copies of academic and professional certificates. Applicants must possess a valid National ID, an active bank account, Tax Identification Number (TIN) and telephone contacts registered in their names.

Applications should be submitted online (in soft copy) to https://recruitment.nira.go.ug . Applications should include a telephone contact of the applicant, names and contact details of at least three (3) referees.

Applications should reach the above address not later than Tuesday 12th March 2024 at
5.00pm

NIRA is an equal opportunity employer.

Note: Only short-listed candidates will be contacted. Any form of canvassing or lobbying shall lead to disqualification.

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