Summary
Date Posted: Wednesday, July 24 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Electric Motorcycle drivers using Zembo motorcycles receive “fuel” by visiting our charging stations and swapping a battery instead of filling a petrol tank. The Station Attendant is responsible for maintaining the day-to-day execution of re-charge services and equipment that keep our customers on the road.

Key Responsibilities:
Customer Service:
• Battery Swapping - When a customer visits the swapping station, the Station Attendant removes the depleted battery and replaces it quickly with a fresh one.
• Recording the Swap (receive, store, and issue) batteries in the station via the Zembo Hub app. You will be the single point of contact for all inventory and equipment at the station.
• Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
• Respond to customer inquiries and resolve any issues or concerns.

Station Management
• Ensure the station is always presentable – station cleanliness, floor arrangement, product handling, and the immediate external environment and signage.
• Ensure station meets all Health and Safety (HSES) standards as instructed.

Reporting:
• Complete reports for start and end of shift, weekly, and monthly reports, and also report on System failures, repairs, security issues, etc.

Asset Management:
• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities.

Professional Image
• Maintain a professional and friendly demeanor at all times.

Requirements
Qualifications:
• Has a minimum of a diploma or equivalent from a recognized institution.
• Possess customer service skills and value the representation of the voice of the
• customer.
• Experience in the use of technology – smartphone and web-based applications.
• Demonstrates sound judgment, and excellent analytical, interpersonal, communication,
• presentation, and reporting skills.
• Natural problem-solver
• Is honest, trustworthy, and possesses a high degree of personal integrity and
• professionalism.
• Ability to work flexible hours, including weekends, evenings, and public holidays
• Ability to lift at least 25 kilograms.
• Ability to work in a fast-paced environment.
• Fluent in English, Luganda, and other local languages.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure

Interested and qualified, Click here to apply.


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