Vacancy title:
Branch Manager

Jobs at:
awamo

Deadline of this Job:
Wednesday 5th July 2017

Duty Station:
Kampala and Mbarara

Job details:
Overview
The role of the Branch Manager is to oversee all activities performed at the branch and supervise all areas of operation. The Branch Manager will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation.

Qualifications
Academic/Skills

• Bachelors’ Degree in a business-related course – equivalent work experience will be considered as well
  
• Good general IT user skills
  
• Proficiency in Microsoft Office packages
  
• Presentation and negotiation skills
  
• Strong Communication skills with strong business-related knowledge
  
• Leadership and human resources management skills
  
• Fluency in English and other local languages specific to the area of operation
  Work experience
  
• Minimum 4 years working experience in branch management in a fast-paced environment preferably in a bank or the financial sector.
  
• Experience dealing with clients directly
  
• Proven track record of fast execution on tasks and on-time delivery of high quality results
  
• Capability to explain issues to clients in a well-structured and clear manner
  
• Commercial awareness and ability to thrive in competitive markets
  
• Knowledge of modern management techniques and best practices
  
• Familiarity with industry’s rules and regulations
  Personality
  
• Fast thinker, creative and solution oriented
  
• Excellent interpersonal skills and rapport with clients and other stakeholders
  
• Ability to work with remote teams
  
• Confident, persistent and determined
  
• Highly self-motivated and ambitious
  
• Willingness to work long or irregular hours
  
• Hard-working, organized, and able to deal with the pressure of delivering fast
  
• Results driven and customer focused
  
• Eager to constantly learn and take on additional responsibility
  Responsibilities & duties
  
• Direct all branch operations including product distribution, customer service, administration and sales
  
• Oversee staff recruitment, placement, performance evaluation, engagement and reward of the staff at the branch
  
• Facilitate staff development through training, coaching, development and motivation
  
• Assess local market conditions, identify current and prospective sales opportunities and follow up on the same for successful business generation
  
• Ensure that the branch meets the sales targets and production goals
  
• Develop forecasts, financial objectives and business plans relating to branch activities
  
• Manage branch budget and allocate funds appropriately for the different activities
  
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
  
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
  
• Address customer and employee satisfaction issues promptly in your region of operation
  
• Adhere to high ethical standards, and comply with all regulations/applicable laws relating to the company
  
• Network to improve the presence and reputation of the branch and company in the market
  
• Stay abreast of competing markets and provide reports on market movement and penetration
  
• Ensure customers are trained on the product and regularly updates on any product changes or developments for excellent user experience
  
• Maintain and develop relationships with existing customers through regular interaction to ensure continued business and excellent user experience
  
• Plan sales events in your region (often hand in hand with umbrella organizations)
  
• Consolidate and comprehensively report on all branch activities to the Operations Manager on a weekly, monthly, quarterly and annual basis

Job application procedure
Candidates meeting the required qualifications should send their applications, academic documents and resumes (soft copy only) to HR.UG@awamo.com