Summary
Date Posted: Thursday, April 27 2023, Base Salary: Not Disclosed

JOB DETAILS:
Branch Manager
Department: Distribution
Reports to: Regional Manager
Position supervised: Relationship Officers/Branch Customer Service Manager

Job Description
Position function
To lead and manage the Branch in regard to Business Growth, Relationship Management, Customer Service, Operations and Risk in line with the strategies and policies of the Bank

Key responsibilities
• Take charge of the branch budget and design a branch business strategy, and guide all branch activities to support the achievement of Branch goals;
• Lead the Branch team in scanning and structuring the market so as to Identify business opportunities and drive market action to achieve business targets;
• Monitor and control the financial performance of the branch with the aim of growing branch earnings and profitability;
• Prepare quality credit proposals in line with Bank policies for presentation to the credit committee and provide guidance and coaching for the branch team in acquiring quality credit business;
• Drive a culture of great service and quality relationship management in order to retain and develop customers and expand the Bank’s wallet-share through brand loyalty;
• Ensure branch-wide compliance with the Bank’s internal control framework and all other regulations, and oversee daily operations of the branch to foster operational efficiency in line with the regulations and policies of the Bank;
• Monitor the credit portfolio and support debt collection/recovery initiatives to minimize the portfolio-at-risk, non-performing assets and related losses;
• Provide regular branch reports to management;
• Manage, motivate and develop the Branch team through rigorous performance management, coaching, mentoring and learning interventions to create a capable team to deliver the Branch mission.

Knowledge and experience:
• Bachelor’s degree in Business, Finance, Banking, Marketing or a related field
• Professional or post-graduate qualifications in Finance or Marketing or related fields are added advantage
• 5 years’ experience in Financial Business Development, with exposure to Operations
• Strong track record in Direct Selling, Sales Management and Relationship Management
• Grasp of the Bank’s Policies, Processes and Procedures relating to Business, Operations, Credit and Business
• Knowledge of the Bank’s business model, its strategy and all of its products and services
• Knowledge and interpretation of industrial and national economic trends

Competence requirements
• Business development / sales management skills
• Leadership and team management skills
• Customer centricity
• Business acumen and financial skills
• Credit skills
• Analytical skills
• Conflict resolution and problem solving skills
• Team player with interpersonal skills
• Networking skills and the ability to influence key people inside and outside the Bank
• Good presentation, verbal and written communication skills
• Ability to work under pressure, and exercise excellent judgment




Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
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