Branch Operations Manager
2025-05-08T11:15:12+00:00
Tropical Bank Ltd
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https://www.trobank.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Banking
Management
2025-05-11T17:00:00+00:00
Uganda
8
Main Purpose of the Job
Mobilise and acquire new bank business within the assigned sales locations.
Responsibilities (List all responsibilities)
1. Deliver sales targets for bank products and sales fulfillment as set by the bank.
2. Participate in product campaigns to ensure product information is readily available to customers.
3. Arrange appointments to meet potential customers and offer bank products and services.
4. Get feedback from customers or prospects and share them with branch teams as appropriate.
5. Provide the Branch Manager with daily periodic reports of visits, i.e., Sales achievements, issues and challenges, customers’ feedback, and suggestions to help the team achieve its targets.
6. Negotiate/close deals and handle complaints or objections.
7. Collaborate with team members to achieve better results
8. Cross-sell bank products to bank clients using authorized techniques to meet customers’ needs and grow the customers’ wallet share.
9. Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with bank policies and procedures.
10. Attend regular meetings with the Manager Distribution Channels to review weekly/monthly sales activities, progress on goals, and the status of prospective customers.
11. Comply with all relevant regulations, laws, and internal policies to mitigate potential risks
12. Analyse customer service complaints and analyse the root causes to find a permanent solution.
13. Ensure that customer satisfaction levels are high & such that customer referrals are generated given good services
PERSON SPECIFICATION
Education & Training
Bachelor's Degree in a relevant field.
Skills & Experience
- Have the ability to meet stringent targets within defined deadlines.
- Basic financial understanding of the lending products
- Highly motivated and passionate about sales
- Ability to handle multiple tasks.
- Strong numerical and data entry skills with attention to detail.
- Familiarity with sales and cross-selling techniques.
- Proficiency in Microsoft Office
Behavioural Competencies
- Excellent communication skills.
- dynamic thinking.
- Self-driven and proactive
- High ethical standards and integrity.
- Problem-solving abilities.
- Proficiency in English Language and any other local language, preferably Luganda
. Deliver sales targets for bank products and sales fulfillment as set by the bank. 2. Participate in product campaigns to ensure product information is readily available to customers. 3. Arrange appointments to meet potential customers and offer bank products and services. 4. Get feedback from customers or prospects and share them with branch teams as appropriate. 5. Provide the Branch Manager with daily periodic reports of visits, i.e., Sales achievements, issues and challenges, customers’ feedback, and suggestions to help the team achieve its targets. 6. Negotiate/close deals and handle complaints or objections. 7. Collaborate with team members to achieve better results 8. Cross-sell bank products to bank clients using authorized techniques to meet customers’ needs and grow the customers’ wallet share. 9. Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with bank policies and procedures. 10. Attend regular meetings with the Manager Distribution Channels to review weekly/monthly sales activities, progress on goals, and the status of prospective customers. 11. Comply with all relevant regulations, laws, and internal policies to mitigate potential risks 12. Analyse customer service complaints and analyse the root causes to find a permanent solution. 13. Ensure that customer satisfaction levels are high & such that customer referrals are generated given good services
Excellent communication skills. dynamic thinking. Self-driven and proactive High ethical standards and integrity. Problem-solving abilities. Proficiency in English Language and any other local language, preferably Luganda
Bachelor's Degree in a relevant field.
JOB-681c9240d7eed
Vacancy title:
Branch Operations Manager
[Type: FULL_TIME, Industry: Banking, Category: Management]
Jobs at:
Tropical Bank Ltd
Deadline of this Job:
Sunday, May 11 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Thursday, May 8 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Main Purpose of the Job
Mobilise and acquire new bank business within the assigned sales locations.
Responsibilities (List all responsibilities)
1. Deliver sales targets for bank products and sales fulfillment as set by the bank.
2. Participate in product campaigns to ensure product information is readily available to customers.
3. Arrange appointments to meet potential customers and offer bank products and services.
4. Get feedback from customers or prospects and share them with branch teams as appropriate.
5. Provide the Branch Manager with daily periodic reports of visits, i.e., Sales achievements, issues and challenges, customers’ feedback, and suggestions to help the team achieve its targets.
6. Negotiate/close deals and handle complaints or objections.
7. Collaborate with team members to achieve better results
8. Cross-sell bank products to bank clients using authorized techniques to meet customers’ needs and grow the customers’ wallet share.
9. Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with bank policies and procedures.
10. Attend regular meetings with the Manager Distribution Channels to review weekly/monthly sales activities, progress on goals, and the status of prospective customers.
11. Comply with all relevant regulations, laws, and internal policies to mitigate potential risks
12. Analyse customer service complaints and analyse the root causes to find a permanent solution.
13. Ensure that customer satisfaction levels are high & such that customer referrals are generated given good services
PERSON SPECIFICATION
Education & Training
Bachelor's Degree in a relevant field.
Skills & Experience
- Have the ability to meet stringent targets within defined deadlines.
- Basic financial understanding of the lending products
- Highly motivated and passionate about sales
- Ability to handle multiple tasks.
- Strong numerical and data entry skills with attention to detail.
- Familiarity with sales and cross-selling techniques.
- Proficiency in Microsoft Office
Behavioural Competencies
- Excellent communication skills.
- dynamic thinking.
- Self-driven and proactive
- High ethical standards and integrity.
- Problem-solving abilities.
- Proficiency in English Language and any other local language, preferably Luganda
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
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