Vacancy title:
Business Development Analysts

Jobs at:
Development Channel

Deadline of this Job:
Open

Duty Station:
Kampala, Uganda

JOB DETAILS:

Development Channel is a Ugandan Company with its headquarters in Kampala. It is the principal flag bearer of compassionate capitalism principals to bring about economic transformation across Africa and especially Uganda. Development channel is rolling out a redirect platform for the middle class to create 1 million jobs for Ugandans over the next 18 months.

At Development Channel, we have an intelligent work force and you will experience an exciting work culture based on godly values, fun, challenging, friendly and rewarding at the same time

Job brief
We are looking for Business Development Analysts who will be the liaison between Development Channel Limited and its clientele. The successful candidates will be able to take responsibility for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job purpose:

Managing large amounts of inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics
• dentifying customers’ needs, clarify information, research every issue and providing solutions

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up-sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements:

• Proficient communication skills - strong phone and verbal communication skills along with active listening
• Strong I.T/computer literacy with typing speed of 35 words per minute
• Degree in any field from a reputable University
•  International languages like French, Portuguese, Amharic, Arabic, Swahili, German & Congolese e) Easily comprehends business needs
• Experience in a customer support role is an added advantage
• Track record of achieving targets
• Familiarity with Customer Relationship Management systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Good fearing character with a compassionate heart
• All visa, transport, work permit, accommodation and living expenses while in Uganda shall be met by the applicant.

Competitive compensation:

• 1 million Ugx basic salary
•  Lunch
• Transport
•  Medical cover after probation period of 90 days

Job application procedure

Interested persons are invited to send your cover letter, CV and academic documents to The HR Team Leader, Development Channel: HR@developmentchannel.tv