Call Center Representative
2025-05-21T07:06:16+00:00
Flexi Personnel
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https://www.flexi-personnel.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Consulting
Customer Service
2025-05-26T17:00:00+00:00
Uganda
8
Our client, a leading multinational company with a strong presence in the fast-moving consumer goods (FMCG) sector is seeking highly skilled and customer-focused Call Center Representatives to join their team.
Job Purpose
The Call Center Representative will be responsible for outbound customer calls to communicate the business objective & order generation from the key customers.
Key Responsibilities:
- Answer and respond to customer calls: Handle high-volume outbound customer calls, respond to customer inquiries, and resolve customer complaints.
- Provide excellent customer service: Deliver exceptional customer service, ensuring customer satisfaction and loyalty.
- Resolve customer complaints: Resolve customer complaints in a timely and professional manner, escalating issues as necessary.
- Meet sales targets: Meet or exceed sales and performance targets, including call handling time, first call resolution, and customer satisfaction.
- Stay up-to-date on products and services: Maintain knowledge of products and services, including features, benefits, and pricing.
- Collaborate with team members: Collaborate with team members to achieve team goals and objectives.
- Maintain accurate records: Maintain accurate records of customer interactions, including call logs, customer information, and sales data.
Educational Qualifications, Experience, Skills & Competences
- Diploma in any business & related field.
- 1 year experience, preferably in a call Centre environment.
- User level PC skills.
- Communication skills.
- Negotiation skills.
- Decision making skills.
- Language proficiency in English and 2 other local languages.
- Resolve issues in a timely manner.
- Sales experience.
- Marketing experience.
- Career ambition.
Answer and respond to customer calls: Handle high-volume outbound customer calls, respond to customer inquiries, and resolve customer complaints. Provide excellent customer service: Deliver exceptional customer service, ensuring customer satisfaction and loyalty. Resolve customer complaints: Resolve customer complaints in a timely and professional manner, escalating issues as necessary. Meet sales targets: Meet or exceed sales and performance targets, including call handling time, first call resolution, and customer satisfaction. Stay up-to-date on products and services: Maintain knowledge of products and services, including features, benefits, and pricing. Collaborate with team members: Collaborate with team members to achieve team goals and objectives. Maintain accurate records: Maintain accurate records of customer interactions, including call logs, customer information, and sales data.
User level PC skills. Communication skills. Negotiation skills. Decision making skills. Language proficiency in English and 2 other local languages. Resolve issues in a timely manner. Sales experience. Marketing experience. Career ambition.
Diploma in any business & related field. 1 year experience, preferably in a call Centre environment.
JOB-682d7b68d865d
Vacancy title:
Call Center Representative
[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]
Jobs at:
Flexi Personnel
Deadline of this Job:
Monday, May 26 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Wednesday, May 21 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Our client, a leading multinational company with a strong presence in the fast-moving consumer goods (FMCG) sector is seeking highly skilled and customer-focused Call Center Representatives to join their team.
Job Purpose
The Call Center Representative will be responsible for outbound customer calls to communicate the business objective & order generation from the key customers.
Key Responsibilities:
- Answer and respond to customer calls: Handle high-volume outbound customer calls, respond to customer inquiries, and resolve customer complaints.
- Provide excellent customer service: Deliver exceptional customer service, ensuring customer satisfaction and loyalty.
- Resolve customer complaints: Resolve customer complaints in a timely and professional manner, escalating issues as necessary.
- Meet sales targets: Meet or exceed sales and performance targets, including call handling time, first call resolution, and customer satisfaction.
- Stay up-to-date on products and services: Maintain knowledge of products and services, including features, benefits, and pricing.
- Collaborate with team members: Collaborate with team members to achieve team goals and objectives.
- Maintain accurate records: Maintain accurate records of customer interactions, including call logs, customer information, and sales data.
Educational Qualifications, Experience, Skills & Competences
- Diploma in any business & related field.
- 1 year experience, preferably in a call Centre environment.
- User level PC skills.
- Communication skills.
- Negotiation skills.
- Decision making skills.
- Language proficiency in English and 2 other local languages.
- Resolve issues in a timely manner.
- Sales experience.
- Marketing experience.
- Career ambition.
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
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