Vacancy title:
Customer Service Manager

Jobs at:
Uganda Baati Ltd

Deadline of this Job:
16th July 2017

Duty Station:
Uganda

Job details:
Uganda Baati Ltd is a member of the Safal Group of companies -Africa’s largest producer of steel roofing and the pioneer in the production of Aluminium Zinc coated steel on the continent. The company is a leading manufacturer of rooting sheets and allied products with branches in Kampala, Arua and Tororo.

We are looking for a suitable candidate to fill the position of Customer Service Manager reporting to the Chief Executive Officer. This is a senior level position that requires an individual who is able to demonstrate a high level of customer oriented service, leadership ability, great attention to detail, high level of maturity and good commercial knowledge.

Key Duties and Responsibilities:

• Develop and implement customer service strategies and ensure customer service is embedded in the company culture.
• Undertake periodic customer satisfaction measures including surveys compile accurate reports and discuss with management for improvements and direction.
• Act as liaison between Production and Sales functions to ensure customers ‘orders are executed within an orderly workflow.
• Create and implement an effective customer loyalty programs including customer promotional events.
• Ensure that the customer service team maintains seamless communication with the customers including adhering to professional etiquette and courtesy when interfacing and handling all enquiries.
• Undertake periodic customer visits, collect customer service related information with a view to plugging in the customer feedback in improvement opportunities.
•  Manage the performance of the customer service team including coaching, mentoring and monitoring of performance to achieve set objectives.

Required Knowledge, Skills and Experience

• A Bachelor’s Degree in Business Administration or equivalent. A Masters in Business Administration will be an added advantage.
• At least 7years of working experience of which at least 4 years-must have been in customer service area in a busy organization. Priority shall be given to those who have knowledge in service industry.

Job application procedure
Suitably qualified applicants should submit their CV to the Human Resources Manager at careers.ubl@safalgroup.com  . Closing date for applications is 16th July 2017. Female candidates are particularly encouraged to apply.

Only short-listed candidates will be contacted for interviews.