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Vacancy title:
Customer Support & Experience
Jobs at:
Kanzu FinanceDeadline of this Job:
Friday, March 07 2025
Within Uganda , Kampala, East Africa
Summary
Date Posted: Tuesday, February 25 2025, Base Salary: Not Disclosed
Learn more about Kanzu Finance
Kanzu Finance jobs in Uganda
JOB DETAILS:
Role Overview:
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• Responsible for providing customer support across multiple channels.
• Combines direct customer service, merchant support, and technical administrative assistance.
Skills Needed:
• Strong problem-solving and communication skills
• Excellent organizational skills to prioritize multiple customer queries and meet response deadlines
• Basic understanding of financial and technology terms is a plus
• Ability to use and troubleshoot basic software tools
• Commitment to providing a positive customer experience and exceeding expectations
Duties and Responsibilities:
• Customer Onboarding & Training
• Customer Support & Issue Resolution
• Customer Relationship Management
• Proactive Customer Engagement
• Data Analysis & Performance Tracking
• Documentation & Process Improvement
Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree
Job application procedure
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