Summary
Date Posted: Friday, March 12, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
BACKGROUND:
Telecom Infrastructure. Infinity Computers portfolio in the telecommunication infrastructure segment has grown in leaps .

RESPONSIBILITIES
• To monitor all Data Centre equipment/Applications and alarms transmitted to central management system (CPU, memory, disk, hard drive, etc.)
• To work with project team to bring equipment/applications into monitoring.
• To ensure all critical alarms are responded to within 15 minutes and corresponding incidents logged.
• To ensure all Incidents which are getting logged with MTN IT Shared Services are prioritized properly with proper Impact and Urgency and the same should assign to correct resolver groups.
• To ensure all Incidents which are getting logged with MTN IT Shared Services have the correct categorization for the type of issue being faced by the customer.
• To endure all missed Alerts for S1 and S2s should be less than 2%
• To endure all Emails alerts are analyzed and logged to the resolver groups within 15 minutes
• To endure all tools and resources for the Command Center are available 24/7. Any issues faced should be escalated immediately to the resolver teams and resources should always be available as per shift
• To endure all weekly and monthly Reports are provided to the FO Manager by the DC Monitoring Lead/Shift Leads for review

Job SKILLS : Not Specified

QUALIFICATIONS:
• First degree or equivalent in a relevant discipline.
• Minimum of three (3) years relevant work experience

EDUCATION:
• First degree or equivalent in a relevant discipline.

EXPERIENCE:
• Minimum of three (3) years relevant work experience

Work Hours: 8

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Job application procedure

APPLICATION PROCEDURE
Send your CV to hr@i3c.co.ug 

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