Summary
Date Posted: Friday, September 01 2023, Base Salary: Not Disclosed

JOB DETAILS:
Overview:
The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model, from enrollment of recipients to sending actual transfers and finally to following-up with recipients that have received transfers. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

Core responsibilities by team:
Census team
• Meet with the village elder and guides to understand village boundaries
• Coordinating with team members, visit every household in the village, excluding none
• Complete census surveys using ODK with accurate data

Registration team
• Explain GiveDirectly’s program to eligible households
• Provide cell phones and SIM cards as necessary
• Identify and eliminate ineligible households
• Complete surveys using ODK with accurate data

Back-check team
• Reinforce information about GiveDirectly’s program to eligible households
• Explain safety and readiness information to recipients
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households
• Complete surveys using ODK with accurate data

Follow-up team
• Follow up surveys: call recipients and administer a survey over the phone to confirm transfer receipt and collect data used to improve the program and uncover any recipient problems; in some cases, may need go to the field administer the follow-up survey
• Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary
• Registration problem resolution: for people who have not registered with mobile money or who have registered with the wrong name, call the recipients and advise them on how to register
• Adverse Events case management: identify, report, and escalate adverse events to team leader; examples include: intra-household conflict, rumors about GiveDirectly, reports of a bribe, etc.

Special Enrollment Team:
• Barazas: explain GiveDirectly’s program to entire villages prior to the census surveys; answer any questions.
• Audits: in suspicious cases, visit recipient households and administer a survey to help make the final determination if someone is eligible or ineligible
• A Field Officer will be a member of one of these teams and may rotate between them depending on the organization’s needs.

Desired qualifications:
• Higher Diploma or Bachelor's Degree from a recognized institution
• Fluency in required local language of the area (Nga'karimojong, Kiswahili) and excellent communication skills
• Candidates with previous working experience in the field with vulnerable communities (1-2 years minimum) will have an added advantage
• Empathy, honesty, and the highest standards of integrity
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Physical fitness and the ability to cope with difficult weather conditions or terrain
• Patience and good judgment in resolving recipient problem


Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure

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