Field Service Technician job at Sicpa Uganda
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Field Service Technician
2025-03-28T08:13:09+00:00
Sicpa Uganda
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_4312/logo/Sicpa%20Uganda.png
FULL_TIME
 
kampala
Kampala
00256
Uganda
Consulting
Admin & Office
UGX
 
MONTH
2025-04-11T17:00:00+00:00
 
Uganda
8

PURPOSE OF THE JOB:

  • Provide 1st level technical support to ensure efficient and effective operation of our solution.
  • Perform daily maintenance, troubleshooting tasks and provide on-site technical support.
  • Perform Repair Center activities.

ROLE:

  • Provide the 1st level support for technical issues.
  • Ensure the resolution of incidents within specific time constraints.
  • Perform user management and routine system administration tasks.
  • Respond to requests of other technical teams.
  • Troubleshoot and resolve IT issues.
  • Coordinate service activities with other Field Service Technicians.
  • Maintain a test environment.
  • Perform monitoring activities.
  • Test all new releases and upgrades.
  • Install, configure, optimize & maintain systems and applications.
  • Maintain accurate and updated documentation.

This also involves:

  • Identify situations requiring urgent attention and escalate as appropriate
  • Coordinate deployments with other Field Operations Team members and other teams.
  • Provide feedback and contribute to improvement initiatives.
  • Work outside business hours and availability for on call support depending on business

      requirements.

PROFILE:

  • Technical diploma in electrical/mechanical engineering and technical competence in a relevant field, or equivalent combination of training, and/or experience.
  • Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment.
  • Fluent in English.
  • Good written and verbal communication.
  • Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs.
  • Experience with Microsoft office tools (Excel / Word).
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues.
  • Ability to work in teams.
  • Ability to work under pressure.
  • Customer oriented attitude.

Knowledge in one or more of the following fields a plus:

  • Experience troubleshooting computer networks
  • Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
  • Knowledge of basic IT support procedures and tools
  • Knowledge of basic PLC setup and programming

Competencies

  • Deliver efficiently
  • Understand and resolve issues
  • Understand the job
  • Understand the environment
  • Compliance with laws, regulations, Ethics & Integrity
ROLE: • Provide the 1st level support for technical issues. • Ensure the resolution of incidents within specific time constraints. • Perform user management and routine system administration tasks. • Respond to requests of other technical teams. • Troubleshoot and resolve IT issues. • Coordinate service activities with other Field Service Technicians. • Maintain a test environment. • Perform monitoring activities. • Test all new releases and upgrades. • Install, configure, optimize & maintain systems and applications. • Maintain accurate and updated documentation.
Competencies • Deliver efficiently • Understand and resolve issues • Understand the job • Understand the environment • Compliance with laws, regulations, Ethics & Integrity
PROFILE: • Technical diploma in electrical/mechanical engineering and technical competence in a relevant field, or equivalent combination of training, and/or experience. • Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment. • Fluent in English. • Good written and verbal communication. • Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs. • Experience with Microsoft office tools (Excel / Word). • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues. • Ability to work in teams. • Ability to work under pressure. • Customer oriented attitude.
bachelor degree
24
JOB-67e65a15a2efe

Vacancy title:
Field Service Technician

[Type: FULL_TIME, Industry: Consulting, Category: Admin & Office]

Jobs at:
Sicpa Uganda

Deadline of this Job:
Friday, April 11 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Friday, March 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

PURPOSE OF THE JOB:

  • Provide 1st level technical support to ensure efficient and effective operation of our solution.
  • Perform daily maintenance, troubleshooting tasks and provide on-site technical support.
  • Perform Repair Center activities.

ROLE:

  • Provide the 1st level support for technical issues.
  • Ensure the resolution of incidents within specific time constraints.
  • Perform user management and routine system administration tasks.
  • Respond to requests of other technical teams.
  • Troubleshoot and resolve IT issues.
  • Coordinate service activities with other Field Service Technicians.
  • Maintain a test environment.
  • Perform monitoring activities.
  • Test all new releases and upgrades.
  • Install, configure, optimize & maintain systems and applications.
  • Maintain accurate and updated documentation.

This also involves:

  • Identify situations requiring urgent attention and escalate as appropriate
  • Coordinate deployments with other Field Operations Team members and other teams.
  • Provide feedback and contribute to improvement initiatives.
  • Work outside business hours and availability for on call support depending on business

   PROFILE:

  • Technical diploma in electrical/mechanical engineering and technical competence in a relevant field, or equivalent combination of training, and/or experience.
  • Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment.
  • Fluent in English.
  • Good written and verbal communication.
  • Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs.
  • Experience with Microsoft office tools (Excel / Word).
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues.
  • Ability to work in teams.
  • Ability to work under pressure.
  • Customer oriented attitude.

Knowledge in one or more of the following fields a plus:

  • Experience troubleshooting computer networks
  • Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
  • Knowledge of basic IT support procedures and tools
  • Knowledge of basic PLC setup and programming

Competencies

  • Deliver efficiently
  • Understand and resolve issues
  • Understand the job
  • Understand the environment
  • Compliance with laws, regulations, Ethics & Integrity

 

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Click Here to apply

 

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Job Info
Job Category: Technician jobs in Uganda
Job Type: Full-time
Deadline of this Job: Friday, April 11 2025
Duty Station: Kampala
Posted: 28-03-2025
No of Jobs: 1
Start Publishing: 28-03-2025
Stop Publishing (Put date of 2030): 28-03-2071
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