Graduate Trainee – IT Services
2025-04-07T05:51:45+00:00
Housing Finance Bank
https://www.greatugandajobs.com/jsjobsdata/data/employer/comp_962/logo/housing.jpg
https://www.www.housingfinance.co.ug/
FULL_TIME
kampala
Kampala
00256
Uganda
Computer Software
Computer & IT
2025-04-11T17:00:00+00:00
Uganda
8
About the Company:
Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.
Job Summary:
- To Provide 1st Line support to the Bank internal users in a re-active and pro-active manner for incidents, service requests and change requests logged with the Business Technology department.
- This role is responsible for recording, tracking, prioritizing, escalating and resolving end user incidents, service requests and change requests in a timely manner. The role ensures efficient customer service and positive image of the IT department and the Bank at large.
Key Duties and Responsibilities:
- Act as a single point of contact for phone calls, emails, manage calls that are logged through the Service Desk ticketing system, prioritize, escalate and resolve calls within SLA target.
- Provides 1st line support for all IT services; troubleshoot and solve technical problems on computer hardware, software and network connectivity.
- Provides periodic Service Desk reports on call trends.
- Ensure updated users exist in all Bank systems (review leavers/joiners/movers’ status).
- Follow up with IT support staff and external service providers (service resources) to ensure incidents are resolved in a timely manner and the customer communication is complete.
- Document issue resolution processes and continuously update the knowledge database (KEDB)
- Support the IT Change Management process with logging, tracking and reporting.
Financial Responsibility: None
Qualifications, Skills and Experience:
- Bachelor of Computer Science / Information Technology/ Business Computing/ Information Systems or related field having obtained at least a first class or second-class upper degree and graduated by January 2025.
Skills & Experience:
- Graduated with a bachelor’s degree within the last one year
Business Behaviours:
- Customer service skills
- Superior organization and communication skills, both verbal and written
- Attention to detail
- Positive and constructive attitude towards work
- Good judgement
- Ability to meet deadlines without close supervision
- Commitment to quality
- Impeccable integrity
Act as a single point of contact for phone calls, emails, manage calls that are logged through the Service Desk ticketing system, prioritize, escalate and resolve calls within SLA target. Provides 1st line support for all IT services; troubleshoot and solve technical problems on computer hardware, software and network connectivity. Provides periodic Service Desk reports on call trends. Ensure updated users exist in all Bank systems (review leavers/joiners/movers’ status). Follow up with IT support staff and external service providers (service resources) to ensure incidents are resolved in a timely manner and the customer communication is complete. Document issue resolution processes and continuously update the knowledge database (KEDB) Support the IT Change Management process with logging, tracking and reporting.
Customer service skills Superior organization and communication skills, both verbal and written Attention to detail Positive and constructive attitude towards work Good judgement Ability to meet deadlines without close supervision Commitment to quality Impeccable integrity
Bachelor of Computer Science / Information Technology/ Business Computing/ Information Systems or related field having obtained at least a first class or second-class upper degree and graduated by January 2025.
No Requirements
JOB-67f367f14806e
Vacancy title:
Graduate Trainee – IT Services
[Type: FULL_TIME, Industry: Computer Software, Category: Computer & IT]
Jobs at:
Housing Finance Bank
Deadline of this Job:
Friday, April 11 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Monday, April 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About the Company:
Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.
Job Summary:
- To Provide 1st Line support to the Bank internal users in a re-active and pro-active manner for incidents, service requests and change requests logged with the Business Technology department.
- This role is responsible for recording, tracking, prioritizing, escalating and resolving end user incidents, service requests and change requests in a timely manner. The role ensures efficient customer service and positive image of the IT department and the Bank at large.
Key Duties and Responsibilities:
- Act as a single point of contact for phone calls, emails, manage calls that are logged through the Service Desk ticketing system, prioritize, escalate and resolve calls within SLA target.
- Provides 1st line support for all IT services; troubleshoot and solve technical problems on computer hardware, software and network connectivity.
- Provides periodic Service Desk reports on call trends.
- Ensure updated users exist in all Bank systems (review leavers/joiners/movers’ status).
- Follow up with IT support staff and external service providers (service resources) to ensure incidents are resolved in a timely manner and the customer communication is complete.
- Document issue resolution processes and continuously update the knowledge database (KEDB)
- Support the IT Change Management process with logging, tracking and reporting.
Financial Responsibility: None
Qualifications, Skills and Experience:
- Bachelor of Computer Science / Information Technology/ Business Computing/ Information Systems or related field having obtained at least a first class or second-class upper degree and graduated by January 2025.
Skills & Experience:
- Graduated with a bachelor’s degree within the last one year
Business Behaviours:
- Customer service skills
- Superior organization and communication skills, both verbal and written
- Attention to detail
- Positive and constructive attitude towards work
- Good judgement
- Ability to meet deadlines without close supervision
- Commitment to quality
- Impeccable integrity
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
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