Summary
Date Posted: 3rd April 2019 , Base Salary: Not Disclosed , Employment Type: Full_Time , Currency: UGX , Value: 2000000 , Minimum: 1400000 , Maximum: 6000000 , Period: MONTH

JOB DETAILS:
MENA Sports Consulting Uganda Ltd trading as Betin Uganda operates under license by the Logispin Group, which is one of Europe’s largest and most successful betting and gaming brands operating across Europe and Africa. The company draws upon the best practices in both Europe and Africa and its directors utilise their combined experience of over 150 years in the gaming industry to bring you the very best products and services. It operates a full online and offline sports betting and lotteries product portfolio..

Key Duties and Responsibilities:
• Provide technical support and maintenance on PC hardware components, desktop operating system software, and application software.
• Provide first level support on office network infrastructure and connectivity issues to ensure zero downtime.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Monitor antivirus software and updates on the server and all company computers and make sure that all are up-to-date.
• Monitor backup systems and procedures to ensure data security.
• Detect potential risks in hardware, software, and networks and resolve them or make recommendations in time.
• Liaise with the group IT team to ensure IT policies and regulations are maintained.
• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Participate in developing recovery plans for data or network availability and performing recovery when need arises.
• Learn how to use all in-house software applications and hardware components and train other AUTHORISED users on the same when need arises.
• Learn how to administer in-house software applications and ensure coordination with the respective software providers for support
• Conduct due diligence and Quality assurance of all equipment purchased by the company and making recommendations where necessary
• Assist in maintaining inventory records and documentation of ICT equipment and manuals for software.
• Participate in orientation of new staff in use of ICT equipment and software applications
• Develop and provide user training for new hardware and software use.
• Make sure that the servers, switches, Wireless Routers, Firewalls, Printers, computer components and PABX system are all on and functioning optimally.
• Seek second level support from immediate supervisor whenever challenged.
• Maintain open communication and positive working relationship with staff.
• Perform other duties as assigned.

Qualifications, Skills and Experience:
• The ideal candidate for the BetIN Uganda ICT Support Administrator job must hold a Bachelor’s degree
• Relevant experience is desired

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Job application procedure
  All suitably qualified and interested candidates are encouraged to visit the web link below where they will register or login (if already registered) to upload their applications and updated CV/Resumes in either PDF or Microsoft Word format and must include 3 work related references. Please do not include your academic documents.
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