Summary
Date Posted: Thursday, September 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job title: IT Administrator & Trainer
Job family: The IT admin will be based in Mbarara office, supporting the Mastercard project being implemented in 1 districts in Uganda as well as support other projects within SACU. They will ensure the smooth and effective running of SACU’s systems whilst providing training . The role is part of a virtual IS team and will work closely with the IS Manager, IS & Database Admin and IS Advisor
Dept./Team: IT
Reporting to: Information Systems Advisor Location: Uganda, Mbarara

Job purpose:
The role is responsible for the smooth and effective running of Send a Cow – Uganda’s systems and forms part of a virtual IS team, working closely with the Head of IT, IS and Database Administrator and IS Advisor.

Key accountabilities:
• Support the Ripple Effect IT team in the setup of 11 new offices and 76 staff
• Train all Uganda staff on best practise use of systems with an objective to improve Teams, SharePoint and OneDrive usage
• Be responsible for asset management and device compliance in Uganda
• Manage Uganda’s external IT support company to ensure issues are resolved promptly
• Support the implementation of new IT processes across Uganda’s offices
• Support the move to a Lean IT environment throughout Ripple Effect Uganda’s Offices
• Support the rollout of new applications, i.e. the HR system and new PO system
• Implement systems upgrades and IT infrastructure changes in line with SAC’s IT standards
• Oversee software and hardware upgrades and installations, and ensure ccompliance with confidentiality and data protection and security laws and policies
• Implement security processes for the various systems and network components including MFA & SSPR.
• Draft procedures and instructions to promote a better understanding of the use of the IT equipment.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Direct any resource within the IT function and ensure all key information sources are running efficiently and provide flawless service to all users.
• Providing solutions to system failures or coordinating to solve the issues.
• Configuring and monitoring wireless access points in the entire network.
• Maintaining and updating Network documentation, operating procedures and business continuity policies.
• Travel to field offices to offer support to staff and maintenance of IT equipment.

  Role & Person Specification  
  Personal competencies and talents  Status 
Education/Qualifications 
• A technology focused undergraduate degree or a minimum of a diploma in IT/Computer Science.
• Pprofessional qualifications in Microsoft, CompTIA & Cisco will be an added advantage

Experience
• 2-3 years’ experience in providing technical support related to hardware and software in a similar role
• Good working knowledge of M365 applications such as Outlook, Teams and Sharepoint Online
• A good understanding of how, and the skills needed, to maintain reliable computer systems.

Skills/Abilities
• Good interpersonal skills, with ability to explain computer and IT concepts to staff who may have very basic IT knowledge
• Able to effectively manage, operate, repair and maintain PC and local office hardware and software applications.
• Able to set up and manage internet routers, wifi access points, printers, projectors, scanners
• Able to work with PC Laptops, Android Tablets & Satellite phones.
• Willingness to work outside regular office hours including weekends when needed

Personal Qualities
• Have empathy with Ripple Effect’s Christian foundation and core values
• An initiator, self starter and self-driven
• Solution focused
• A team player. Flexible.
• Understands the importance of confidentiality especially for data.

Essential / Desirable
• Previous experience in NGO work.
• Previous experience of Intune and Autopilot an advantage though not essential  

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• Download and fill in the application form provided below
• Attach a comprehensive CV and certified copies of academic documents
• Submit application online to hruganda@sendacow.org clearly indicating the position and location you are applying for in the subject line.
Deadline: 3rd October 2022 at 5:00pm EAT
Only shortlisted candidates shall be contacted
Job description – Download
Ripple Effect Job Application Form – Download

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