Summary
Date Posted: Monday, September 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Background
Oil Palm Uganda Limited (OPUL), is a joint venture between Wilmar international, Josovina of Singapore, Bidco Uganda Limited and the Government of the republic of Uganda. Oil Palm Uganda Limited (OPUL) has established over 6,500 hectares of oil palm supported by over 4,500 hectares of small holder farmers on Kalangala Bugala Island with two palm oil mills of 20TPH capacity. Replicating the Kalangala model, we are also undergoing development of new nucleus and small holder's estates in Masaka, Kyotera and Buvuuma.
We conduct business in a prosperous safe and environmentally sustainable manner that promotes well-being of our shareholders, community, government, employees and customers. Our vision is to be the leading internationally competitive high yielding low cost oil palm plantation and milling company producing sustainable palm oil. Due to expansion, we are seeking for qualified candidates to fill the following vacancies in our company
Job title: IT Officer

Key Responsibilities
End-user Support
• Provide onsite and remote End user support
• Tracking & documenting support activities using ticketing system (JIRA).
• Proactively understand, analyse, and research new technical problems when needed.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office 365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
• Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience.
• Ensure that necessary applications required by users are installed and working as expected Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program.
• Troubleshoot and resolve end-user hardware, operating system, and software related problems.
• Troubleshoot and resolve basic network and server access problems for end users.
• Troubleshoot and resolve end user issues related to voice communications (Fixed telephone or IP telephone system).
• Forward technical support issues that cannot be addressed by the IT support, to the relevant IT Infrastructure team.
• Infrastructure Management
• Manage IT assets within the site and perform tech refresh at stipulated periods.
• Ensure site IT hardware e.g., servers, switches, routers, printers, UPS, projectors e.t.c. are working and in a good condition.
• Troubleshoot and resolve issues related to WAN, LAN, firewall, VPN systems Perform local data backups for the specific site.
• Maintain an inventory of parts for emergency repairs. Coordinate with vendors and with company personnel to facilitate IT purchases.
• Manage the site telecommunication infrastructure (Internet, VPN, Telephone...) Plan, coordinate, and implement network security measures to protect data, software, and hardware of the site.
• Improve security awareness of users by developing orientation and training programs, and counselling users.
Job Requirements
• Degree in Computer Science Computer Engineering/ Communications Engineering/ Software Engineering/ Information Technology/ Information Systems
• Minimum 3 years of helpdesk support and experience in running IT projects.
• Strong customer service skills with a knack for problem solving.
• Possess an aptitude for acquiring new skills and knowledge.
• Ability to prioritise tasks and work on multiple assignments in a fastpaced and highly challenging environment.
• Strong written and verbal communication skills and meticulous attention to detail Strong understanding of the following:
• Operating systems o Windows 10, Windows Server 2012 or later, Virtualization
• Software and services
• Active Directory, file and print infrastructure
• Office 365, including Teams, SharePoint Online, OneDrive.
• Working knowledge of LAN/WAN infrastructure.
• Experience with office productivity, meeting room solutions and service management tools is an advantage.
• Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.
• Able to work after office hours if required.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Suitably qualified candidates can send their Applications to:
The Human Resource Department
Oil Palm Uganda Limited, P.O. Box 37, Kalangala or E-mail: peace.clare@opul.co.ug
Closing Date: Within two (2) weeks from the date of advert publication.

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