Summary
Date Posted: Thursday, November 05, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
BASED AT: HEAD OFFICE
REPORTING LINE: MONITORING AND EVALUATION MANAGER
STARTS: ANTICIPATED NOVEMBER 2020
Who we are
Program for Accessible health Communication and Education-PACE is a local health non-governmental organization and remains an affiliate of PSI. PACE is an innovative, efficient and impact-oriented organization that works towards realizing a community of Ugandans empowered to sustain healthy behavior, while significantly contributing to Ministry of Health in the areas of HIV/AIDS-care and prevention, TB, Malaria and Child survival, maternal and reproductive health, as well as access to safe water. For more information, please visit www.pace.org.ug 
Join us
We are looking for an experienced Individual to take on the role of IT Solutions Specialist. .

Your contribution
Ensure Safe Business Systems Operations:
• Design, implement and manage the PACE locations’ ICT infrastructure including LANs and WANs, Wi-Fi, networks, computers, laptops and servers across the organization.
• Ensure the strict design, implementation and roll out of the approved ICT Policies and Guidelines.
• Ensure the strict design, implementation and roll out of the approved ICT minimum standards for hardware and software.
• Plan, design and execute the internet bandwidth requirements in accordance with the global and regional IT security guidelines, number of users and business applications running.
• Implement recommended IT Security guidelines to ensure the systems, servers and users’ data are protected from threats.
• Design and implement disaster recovery and business continuity measures to ensure smooth operations of PACE and eliminate downtime.
• Execute technical measures of content filtering, to ensure the proper use of the business internet connection and the protection of PACE’s operations from internet and cyber threats.
• Ensure all systems, software and hardware operated in PACE are officially licensed and have the latest security patches, updates and firmware.
• Provide onsite and remote support for the user’s daily technical issues and provide timely and effective solutions.
• Maintain an up-to date ICT documentation of all ICT services in place, infrastructure, hardware, network, licenses, access credentials and any ICT related service or contracts.
• Conduct quarterly stock taking and inventory of the ICT assets.
• Manage and update administrate infrastructure, including firewalls, databases, malware protection software and other processes.
• Monitor the system daily and respond immediately to security or usability concerns. • Create and verify backups of data.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Review application logs.
• Contribute to and maintain system standards.
Provide technical support for Implementation Business Systems
• Work with end users to define requirements for system development and develop an implementation blueprint based on organizational standards.
• Management and use of current business systems, ensuring the business systems are used throughout the organization.
• Coordination of new Business Systems development, including collaboration with hired developers’ configuration of datasets and programs, development of analytics, dashboards and reports, setting up security and user roles.
• Provide project management support for business systems implementation to ensure implementation by developers/consultants is delivered within required timelines. Manage communication and expectations throughout the development process.
• Manage the user experience testing processes and ensure feedback from users in incorporated into system development.
Business System Development
• Work with user departments to establish opportunities to utilize existing architecture, or readily available resources, to optimize business processes.
• Design and develop the processes identified. This will include developing system documentation to ensure future maintenance and customization.
• Test and roll out systems developed. This includes training system administrators and user groups and providing ongoing support.
Provide system administration support
• Set-up and maintain user accounts, organization units & groups.
• Setup and maintain Email accounts, groups and distribution lists in Office365
• Setup and maintain SharePoint sites, libraries and lists in SharePoint Online on Office365
• Manage security in PACE’s Office365 admin portal and ensure strict measures are implemented to protect PACE email accounts from Cyber Threats
• Train end users on the use of business systems, including data capture features, processes, development of training curricula and job aids, and system administration tasks.
• Provide help-desk support by responding to and resolving support tickets within the required timelines.
• Provide technical support for both hardware and software issues our users encounter.
• Manage the configuration and operation of client-based computer operating systems.
• Manage Business systems installation and configuration procedures.
• Install and test computer-related equipment.

Job Skills: Not Specified

The Basics
• An undergraduate degree in Computer Science, Information Technology, Informatics, Data analytics or a related field.
• Network certification (CISCO preferably) or Microsoft Infrastructure/Cloud Certification. • Comptia Linux+ or LPIC 1 is an added advantage.
• Minimum of 5 years of experience working in a related position.
• Experience with one or more general purpose programming languages including but not limited to, Python, Javascript, JQuery, R, Java, PHP, C#.
• Experience designing and implementing relational databases applications, designing structured queries using SQL, as well as working Object storage/NoSQL databases.
• Experience building workflows with Microsoft PowerApps, Power Automate and Dynamics 365.
• Experience managing hosted health data driven applications like DHIS2.
• Experience with using Business Intelligence solutions e.g. Crystal reports, Power BI.
• Experience in constructing SQL queries and in querying and injecting data (Using json or xml) to databases via the API.
• Experience in working with M&E systems for a wide variety of public health programming, including HIV, family planning, malaria, or child survival programs.
• Experience in managing large business and/or M&E systems. Ability to ensure Senior Management Team and Board commitment to, and engagement with the IT strategy, and decision making.

Job Education Requirements: Not Specified

Job Exprience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Interested candidates should email their cover letter addressed to the Human Resources Coordinator and an updated CV ONLY to pace@pace.org.ug indicating the Job title in the subject of the email.
Applications should reach us not later than 5.00pm or 1700H (East African Time) on Tuesday November 17th, 2020.
Applications received will be reviewed on a rolling basis, so we encourage you to submit your application as soon as possible!
Only shortlisted candidates will be contacted.
PACE is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
**Please note PACE does not solicit for funds during any recruitment process.

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