Summary
Date Posted: Saturday, February 08 2025, Base Salary: Not Disclosed

JOB DETAILS:
LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 20 countries. We seek to bring people of all backgrounds together in the common quest for justice, peace, and reconciliation in an increasingly complex and fragmented world.
A commitment to the human rights of every individual, regardless of their status, guides our work, actions, and operations. We are particularly known for our timely, compassionate, and professional humanitarian work, and for our field presence in hard-to-reach areas. Our work is people-centered and community- based. Above all, we work with the most vulnerable, and in order to claim and uphold their rights, we engage proactively with local government and community structures.
LWF Uganda works closely with United Nations agencies (UNHCR, UNFPA, UNICEF, WFP), PRM, EU/ECHO, BFTW, etc. LWF Related and faith-based agencies and their back donors.
For additional information, please see www.lutheranworld.org/WorldService.
The LWF Uganda Program is looking for a qualified and experienced person to fill the following position:

Job Summary
Under the guidance of the IT Manager, the Roving IT Technician provides on-site and remote IT support across multiple locations, ensuring smooth operation of the organization's IT systems. This role requires frequent travel to various sub-offices to resolve technical issues, install and configure IT equipment, provide training to staff, and support digital initiatives.
Technical Support & Troubleshooting
Provide on-site and remote IT support to staff across different locations.
Diagnose and resolve hardware, software, and network issues.
Support the IT helpdesk by logging and resolving IT-related tickets efficiently.
Installation & Configuration
Install and configure new IT equipment, including laptops, desktops, routers, and printers.
Set up and maintain network connections in different office locations.
Support the deployment and configuration of the Sage financial application and Office 365.
Digital Support & Capacity Building
Train staff on digital tools, cybersecurity best practices, and IT policies.
Develop user guides and training materials for common IT tasks.
Promote the use of digital services and IT best practices across all locations.
Maintenance & Asset Management
Regularly check and maintain IT infrastructure, ensuring all devices meet minimum hardware and software standards.
Maintain an up-to-date inventory of IT equipment across various locations.
Document network configurations, issues, and solutions for future reference.
Security & Compliance
Ensure all IT equipment and data comply with organizational IT security policies.
Conduct periodic system updates and security patches on all devices.
Monitor and report any IT security incidents or vulnerabilities.

Education, Qualifications & Experience
A university degree in Computer Science, Information Technology, or a related field.
A+ certification or equivalent IT support qualification preferred.
At least 3 years of experience in IT support, networking, and system administration.
Experience working in remote or field locations is an advantage.

Skills & Competencies
Strong troubleshooting skills in hardware, software, and network-related issues.
Ability to work independently and travel frequently to remote locations.
Excellent communication and interpersonal skills to train and support staff.
Proficient in Microsoft Office 365, IT support, digital security measures, data protection, and cybersecurity best practices, and network security fundamentals.
Ability to prioritize tasks and manage multiple assignments simultaneously.
LWF/DWS is an equal opportunity employer, irrespective of gender, race or religious affiliation. Female candidates possessing the above requirements are encouraged to apply. LWF/DWS is a signatory to the Code of Conduct for humanitarian agencies. Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries.

Only short-listed candidates will be contacted



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified, Click here to apply.


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