Summary
Date Posted: Monday, February 28, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
The Department of Operational Support (DOS) was established to provide end-to-end
operational support, advisory services and other solutions to operating entities across the
Secretariat, including departments, offices away from headquarters, peace operations, and
regional commissions.The Regional Service Centre in Entebbe, Uganda (RSCE), was
established in July 2010, following the adoption of General Assembly resolution 64/269. The
Centre provides efficient, client-oriented and scalable services with the goal of moving
transactional, non-location-dependent administrative functions to the Centre from its client
entities. This includes transactional elements of human resources, finance, multimodal
movement and control, personnel and cargo transport and information and communications
technology (ICT) support. In addition to these services, the Office of the Director RSCE and
support offices through the Deputy Director RSCE provides overall guidance on the
operations of the RSCE including strategic planning, communication, budgeting, human
resources management, property management, quality assurance and business intelligence,
conference services, record keeping and archive management, and audit response and risk
management.For more information, please visit https://rsce.unmissions.org.This position is
located in the Quality Assurance and Business Intelligence Unit (QABI) under the pillar of
the Deputy Director. The Information Management Officer reports to the Chief of Quality
Assurance and Business Intelligence Unit.

Responsibilities
• Within delegated authority, the Information Management Officer will be responsible for the
• following duties:
• Identify and translate business requirements into system solutions in
• collaboration with key stakeholders, i.e. RSCE management and its client missions.
• Ensure
• timely delivery of solutions that provide critical business information in the most efficient and
• effective manner.
• Provide timely reporting; identify issues and corrective actions to ensure
• the attainment of RSCE goals.
• Prepare and update working documentation and user manuals
• and training materials to support all development efforts.
• Mentor, assist and leverage other
• RSCE staff by actively sharing knowledge through presentations, training, coaching and other
• activities.
• Investigate Business Intelligence query objects for end users and troubleshoot
• reporting and data problems.
• Create new reports and report templates and modify existing
• report parameters.
• Contribute to the design of reporting interfaces and to information
• management policies, procedures, to ensure effective data governance.
• Contribute to data
• dictionary, ensure end-users have a consistent and thorough understanding of data related
• information
• Consult and provide advice to internal stakeholders, i.e. Service Delivery and
• Service Line Managers regarding reporting frameworks and data requirements, to ensure
• reporting mechanisms and specifications meet business requirements.
• Assist end users to
• select appropriate Business Intelligence reports and provide advice and analytical assistance
• in troubleshooting problems.
• Educate and facilitate an understanding and commitment to
• Business Intelligence processes and procedures across RSCE, to ensure information is
• recognized and utilized as assets.
• Extract data from available systems and databases in order
• to design reports and information including the use of the following applications:-Microsoft
• tools such as Excel, PowerPoint, PowerBI, Power Automate, Power Apps as well as SAP and
• available SAP BI tools
• Facilitate the user access provisioning process for SAP (Umoja) end
• users, working closely with stakeholders to determine appropriate roles.
• Ensure proper
• granting, monitoring and deprovisioning of SAP (Umoja) roles
• Support skills development
• in all Umoja Modules for all staff
• Troubleshoot role mapping issues prior to escalation.
• Provide SAP (Umoja) role review and monitoring reports as per business requirements
• Perform other duties as required.

Competencies
• Professionalism:
• Ability to provide support of the continuous improvement of RSCE service
• delivery, improvement of quality of services, increase in process efficiencies, drive towards
• standardization, and support to enable management to make informed decisions through
• regular performance monitoring and accurate and timely performance reporting. Ability to
• support the re-engineering of businesses processes and their continuous improvement.
• Ability to proactively manage access to an enterprise resource planning system, such as SAP,
• ensuring compliance with established rules and regulations.
• Shows pride in work and in
• achievements.
• Demonstrates professional competence and mastery of subject matter.
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving
• results.
• Is motivated by professional rather than personal concerns.
• Shows persistence
• when faced with difficult problems or challenge.
• Remains calm in stressful situations.
• Takes responsibility for incorporating gender perspectives and ensuring the equal
• participation of women and men in all areas of work.Communication
• Speaks and writes
• clearly and effectively
• Listens to others, correctly interprets messages from others and
• responds appropriately
• Asks questions to clarify, and exhibits interest in having two-way
• communication
• Tailors language, tone, style and format to match the audience
• Demonstrates openness in sharing information and keeping people informedPlanning &
• Organizing:
• Develops clear goals that are consistent with agreed strategies
• Identifies priority
• activities and assignments; adjusts priorities as required
• Allocates appropriate amount of
• time and resources for completing work
• Foresees risks and allows for contingencies when
• planning
• Monitors and adjusts plans and actions as necessary
• Uses time efficiently

Job Specific Qualifications
• Education
• A high school diploma or equivalent is required. Technical qualification in Information
• Technology , Advanced ERP Business Intelligence Report Development or related area is
• desirable. Certificate or diploma as Umoja Security Liaison Officer, Local Process Expert
• Certification in Human Resources, Finance and Travel or related area is desirable.
• Work Experience
• A minimum of ten (10) years progressively responsible experience in programme, project
• management, administration or information technology is required.Experience in data
• analysis and in developing Key Performance Indicator reports is desirable.Experience in
• monitoring and reporting on the implementation of projects is desirable.Experience as
• (Umoja) SAP Security Liaison Officer is desirable.Experience in user access provisioning and
• administration in SAP or similar ERP is required.The minimum years of relevant experience
• is reduced to five (5) years for candidates who possess a first level university degree.
• Languages
• English and French are the working languages of the United Nations Secretariat. For the
• position advertised, fluency in English is required.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
To apply follow this link https://www.ug.undp.org/ 

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