Service Coordinator
On behalf of our client, we seek to recruit a highly competent, motivated and professional individual to fill the position of Service Coordinator.

Key Duties and Responsibilities:
• Ensure that reorder levels for parts, equipment and reagents are maintained
• Ensure that parts and equipment are not lost. Oversees their storage and release
• Ensure that customer needs are attended to in time - monitors turnaround time.
• Responsible for attending to customer complaints - ensure that customers are happy with the quality of service
• Responsible for allocating customers with needs to different Engineers or service specialists
• Respond to all inquiries on call and mail Record all inquiries, and tasks for future reference
• Ensure that health and safety policies are adhered to by all staff Monitor the preventive maintenance program for all customers
• Coordinate the needs of the field team at the office and ensure that these are met on time.

Skills and Qualifications:
• Proven work experience as a Service Coordinator or similar role
• Strong work ethic and service skills
• Excellent communication and interpersonal skills
• Stay up to date with services, policies and regulations
• Strong record-keeping and analytical skills
• Excellent organizational skills and attention to detail
• Bachelor's degree in Biomedical / Electronic Engineering.

Stores Assistant 
On behalf of our client, we seek to recruit a highly competent, motivated and professional individual to fill the position of Stores Assistant. Will be responsible for overseeing all aspects of the stores’ operations, daily operations of the store, making sure it runs smoothly and effectively to deliver outstanding customer service.

Job Summary:
Effectively Monitor stock levels, Receive, inspect all goods, certify the invoices and ensure the quality & quantity of goods are conforming with order specifications and also dispatch goods appropriately from the store.

Key Duties and Responsibilities:
• To ensure that safe operating conditions, safe methods and adequate safety management exist in their small autonomous workgroup.
• Exercise the duty of the entire unit to ensure that work is progressing regardless of the absence of anyone.
• To facilitate the efficient communication of priorities and information from planning groups and other work teams to their small workgroup.
• Strive to minimize delays in critical operational areas i.e. Loading, trucking and conveying through the application of sound knowledge of the business strategy and prioritizing.
• Be a principal contact, the Stores Officer will be the liaison with the Customer, the Vendor, Transport and all other outside agencies.
• As a principal contact on-site during "back" shifts, the Stores Officer develops effective working relationships with the individual employees in order to provide assistance when help is needed to solve individual or workgroup issues.
• Act in a supportive role to production and customers by offering reliable information
• Controls the functions and processes by ensuring that all materials are 'received', 'disbursed', 'accrued', 'binned', 'issued' and 'dispatched', utilizing whatever manual, mechanical or computerized equipment required, according to customer priorities and needs.
• Instigates updating and writing of new procedures to smooth out the process and eliminate rework and waste.
• Uses computerized and manual stock checking techniques to ensure that physical stock matches the supply system records, and stock replenishment is optimized. Investigate and correct errors.
• Monitors complete stock usage, to provide pro-active advice to inventory controllers on inappropriate levels, and to customers on potential problem areas such as stockouts or low stock. Uses proactivity in recognizing and eliminating waste.
• Ensure that stock is controlled in a secure manner by application of sound stock management and security principles.

Qualifications, Skills and Experience:
• Diploma in Accounting/ Finance or Business Studies
• 5 years minimum experience
• Knowledge of accounting and stores Management is an added advantage
• Should be honest, Dynamic, self-motivated, result-oriented and have a strong work ethic and excellent interpersonal skills
• Good computer skills and knowledge of computer

Client Relationship Officer
On behalf of our client, we seek to recruit a highly competent, motivated and professional individual to fill the position of Client Relationship Officer. Will be responsible for resolving any issues that arise to ensure customers are satisfied with our services.

Key Duties and Responsibilities
• Develop business strategies to raise our customer pool, expand store traffic and optimize profitability.
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customer satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Report on buying trends, and customer needs.
• Propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers.
• Be a shining example of good behaviour and high performance.
• Additional store manager duties as needed.

Skills and requirements
• Experience as a retail Store officer or similar
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Degree in Business Administration or relevant field

Finance Officer
On behalf of our client, we seek to recruit a highly competent, motivated and professional individual to fill the position of Finance Officer. The Finance Officer be responsible for the improvement of the accounting system and internal controls of the organization

Key Duties and Responsibilities
• Managing records and receipts
• Reconciling daily, monthly and yearly transactions
• Preparing balance sheets
• Processing invoices
• Developing an in-depth knowledge of organizational products and process
• Providing customer service to clients
• Being a key point of contact for other departments on financial and accounting matters
• Supporting the Finance Manager and executives with projects and tasks when required
• Update internal systems with financial data
• Review and implement financial policies Assisting in the preparation of budgets

Skills and requirements
• Proven work experience as a Finance Officer or similar role in an NGO.
• Solid knowledge of financial and accounting procedures
• Knowledge of financial regulations
• Excellent knowledge of using QuickBooks
• Strong ethics, with an ability to manage confidential data and pay attention to detail.
• Strong Arithmetic abilities.
• Degree in Commerce or Business Administration
• Part qualification of CPA/ ACCA with aim of completing in the near future
• 3 Years of working experience.

General Manager
On behalf of our client, a juice and dairy product processing company, we seek to recruit a highly competent, motivated and professional individual to fill the position of General Manager.
The General Manager will be charged with the overall performance of the company. The purpose of this job is to provide strategic leadership, plan, organize, build strategic partnerships, and provide decision support, with the objective of growing the business to achieve planned growth and provide shareholders with a fair return on investment

Key Duties and Responsibilities:
• Ensure that the company has an approved annual budget and collaborates with Accounts department during its development and implementation.
• Business development. Ensure that the company achieves planned growth through sales. optimization and identification of new growth opportunities through analyzing market trends.
• Performance Management. Accountable for the exceptional performance of the entire company by providing solutions to issues that arise like profit decline, employee conflicts and loss of business to competitors among others.
• Build Strategic partnerships. The General Manager will be responsible for collaborating with stakeholders within the food processing sector, with the objective of pushing the company’s agenda forward.
• Compliance with statutory requirements. Ensure that the company is not exposed whatsoever to any risk that might affect its performance resulting from non-conformities.
• Policy Design. In collaboration with the Board, collaborates in the design of all policies and ensures that they are implemented for the continuous growth of the company.
• Organization Culture. Ensure that staff understand company strategy, Vision and Mission and emulate the company values.
• Reports. Ensure that all reports are duly prepared and submitted including a management report for the Board.
• Strategy Design. The General Manager will take the lead in the design and communication of the business strategy to all stakeholders.
• Cost Reduction. In collaboration with senior management, the General Manager will take the lead in designing strategies intended to maximize efficiency in operations and financial performance.
• Contracts and Binding Agreements. The General Manager will collaborate with the Board Company Secretary to negotiate and implement contracts on behalf of the company.
• Staff Productivity. Ensure the productivity and professionalism of all staff within the organization.

Required qualification:
• Advanced Degree in Business Administration, Management, or any other relevant qualification,
• 10 years of experience, five of which should be at the Senior management or supervisory level
• Other Professional development trainings will be an added advantage

General Requirements
• Experience in planning and budgeting
• Experience is growing sales/ revenues in SME
• Strong analytical ability
• Good communication & interpersonal skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Willingness to learn
• Integrity

Business Development Manager
On behalf of our client, we seek to recruit a highly competent, motivated and professional individual to fill the position of Business Development Manager. The job holder will be charged with conducting market research, building relationships with new and existing customers, developing products and executing strategies to increase company sales.
Our client specializes in producing corporate gifts and promotional items for various corporate companies & organizations

Key Duties and Responsibilities:
• Consistently achieve sales revenue objectives for the company
• Maintain current client relationships and identify potential clients to engage & sign up
• Research the latest in the corporate gifting /promotional items industry and create new opportunities for growth
• Develop growth strategies and plans for the company
• Write business proposals, prepare bids and make presentations to potential clients
• Compile and analyse market trends to feed strategy and decision-making for the company

Skills and Qualifications:
• Degree in Business
• 4 years experience in Sales, Marketing, Branding
• Knowledge of English and 2 local languages
• Creative thinking abilities
• Commercial awareness of the sector – Promotional Items & Corporate Gifting
• Strong negotiation skills
• Skill in adobe suite is added advantage
• Passion for fashion and design