Vacancy title:
Operations Supervisor

Jobs at:
Sanitation Solutions Group ( SSG )

Deadline of this Job:
31st August 2018

Duty Station:
Kampala, Uganda

Summary
Date Posted: 5th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:
Title: Operations Supervisor
Location: Kampala, Uganda
Employment type: Full time
Start date: 1st October 2018

The role
As we expand, we are looking for exceptional staff to join our Kampala team. in this role, you will work closely with our finance and field teams to support operations and implement systems required to scale. The internal focus for this role is to ensure implementation of company : systems and develop new ways of increasing operational efficiency by reducing costs and managing service delivery.

Responsibilities for this role include:
Operations management

• Monitor day-to-day services offered to clients and ensure high quality delivery by field operators
  
• Track key operational metrics, ensure accuracy of day-to-day data and deliver timely and insightful information to assist management in decision making
  
• Handle incoming client orders and negotiations on price as per company pricing structures and discount offers
  
• Submit weekly operational and sales reports that emphasize team performance and recurring challenges to support strategic decision making
  
• Conduct field visits to assess efficiency of teams and offer operational support in unforeseen circumstances
  
• Facilitate regular meetings with management to review progress towards targets, troubleshoot challenges, and develop solutions
  

Team supervision

• Manage and supervise service delivery teams to ensure maximum productivity, efficiency and compliance to systems and processes
  
• Develop schedules by systematically assigning orders to all teams to ensure equal distribution of deliveries
  
• Conduct team appraisals and hold teams accountable for their performance on a quarterly basis
  
• Set the tone for professional, high quality performance of teams through leadership including handling incidents of theft, crime, misrepresentation of see details and company information
  
• Manage feedback between management and operational staff so that ideas, and concerns are heard Analysis
  
• Conduct operational analysis to identify inefficiencies in delivery time, costs and customer satisfaction. You will work closely with management to analyze and proactively recommend and implement solutions to operational challenges
  
• Conduct analysis of team performance and offer input on team promotions, bonuses and dismissal
  
• Conduct research to understand prevailing market trends and analyzeoustorrior feedback
  
• Support the finance team with key operational information when Developing financial data and preparing monthly and annual reports

Desired skills
We are looking for an exceptional leader and executer who appreciates the work we do and shares in our vision and driver. The candidate should be able to develop insightful analyses, problem- solve through analytical and organizational challenges, assume high levels of responsibility & integrity, perform excellent work and contribute fresh ideas. Top candidates will typically have the following:

• Strong communication skills, both written and verbal, and analytical abilities to support development of insightful and structured information
  
• Interest in guiding and leading our operational team
  
• Utmost professional behavior and integrity that enhances productivity and promotes teamwork and cooperation
  
• Organized with the ability to coordinate and prioritize multiple tasks simultaneously while working under pressure
  
• Keen eye for detail to identify discrepancies, inefficiencies and evaluate operational performance
  
• Should be proficient in English and Luganda
  Desired qualifications and experience
  
• Experience in operations management and/or finance with a strong analytical background or experience as an entrepreneur. Additional experience working with and supervising teams in the informal sector
  
• Degree in Statistics, Commerce, Business Administration, Finance or any related fields
  
• Prior work experience, demonstration of ability or qualifications in project management, accounting/finance (CPA/ACCA) and software like QuickBooks or Tally are preferred
  
• Excellent computer proficiency in Microsoft Office (Excel, Word, PowerPoint)
  

Compensation
We offer a competitive package which includes base salary, a performance bonus and health insurance