Summary
Date Posted: Monday, June 17, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
We are seeking suitable candidates to fill the following position:
Job Title: Planning Officer
Reports to: Station Manager
Job Purpose: Responsible for data gathering and conducting intermediate-level analysis to provide recommendations/solutions related to NAS (National Aviation Services) Operations staffing levels for EBB station and functions for future flight schedules..

Specific Tasks:
• Creates & analyzes manpower, headcount projections, variance reports, labor productivity, operational performance metrics and other management reports
• Perform routine reporting such as department statistical reporting on operations, agent performance, monthly headcount productivity reporting and related variance
• Monthly trends station performance in relation to clients’ Service Level Agreements (SLA)
• To constantly monitor and propose effective shift patterns to match business requirements, optimizing performance of all teams and maximizing agent satisfaction
• To identify and pro-actively manage changes to the shift patterns to deliver improved customer service, working as team with Operations, facilitate smooth communication and transition, maintaining and communicating a formal historic record of the changes and their impact
• To deliver effective & accurate reports detailing key performance indicators and commentary relating to workforce and shift performance, identifying the proposed and actual shift efficiency factors and clearly stating all assumptions applied
• Utilizes resource planning tool, staffing standards, volume forecast and labor constraints to develop optimal staffing recommendations for future flight schedules for assigned stations
• Reviews recommendations with departments and works with Station Manager to finalize manpower authorization levels for each month
• May also gather best practice data and may make program/process recommendations to support corporate/division programs and policy updates
• Proactively seeks out opportunities on process improvement for operational departments
• Proactively identifies opportunities to reduce service defects and to save costs
• Any other duties as may be assigned..

Education:
Bachelors in a Quantitative or Operations related field (ex: Quantitative Economics, Statistics, Operations Management, engineering, math, business statistics etc)

Professional Experience: 1-2 years’ experience in resource planning working in operations department

Skills:
Analytical Skills, Interpersonal, Communication Organizational Skills, Supervisory skills, aptitude in measurement, assessment and evaluation, Capacity/ staffing modelling experience, planning and execution, ability to work well under pressure and adhere to deadlines and proficient in Excel and Microsoft Office

Job Qualifications: Not Specified

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Job application procedure
Send CV and Application letter to ughr@nas.aero  Deadline for submission is: 21 st June 2019, 5.00p.m.

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