Summary
Date Posted: Thursday, April 27 2023, Base Salary: Not Disclosed

JOB DETAILS:

The Role
The role is based in Kampala, Uganda. The ideal candidate will be someone who has extensive experience in a call center in a supervisory position and/or in the quality control department monitoring calls against pre-defined metrics. Ideally the candidate must have also had experience coaching and mentoring staff members to ensure that KPIs are met. Attention to detail, desire to learn and a positive attitude are a must.

Responsibilities
1) Quality Control
• Analysis of call recordings
• Score calls against KPIs
• Report to key stakeholders on the outcomes

2) Other
• Provide management with insights on how to improve both KPIs and overall outcomes
• Contribute to making Unifi a fun place to work!




Job Experience:No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
To apply please forward your CV and cover letter to careers@ug.unifi.credit  explaining why you would be best suited for this position. Closing date: 27 April 2023


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