Summary
Date Posted: Thursday, May 02 2024, Base Salary: Not Disclosed

JOB DETAILS:
Roofings Group is the leading manufacturer of quality steel and plastic building products in East Africa. We are currently seeking to recruit a highly motivated, technically experienced, and competent persons, with zeal to perform beyond expectations and excited to Join a (30) years leading steel manufacturer.

Key duties and responsibilities
• Answer customers' questions about products, prices, availability, and product uses.
• Ensure that customers have been served excellently from the time of getting the order to the time of dispatch.
• Quote prices by use of price list, credit or contract terms, and delivery dates.
• Issue invoices and delivery notes for customers.
• Follow up on customer production orders and ensure timely deliveries.
• Convert all potential prospects from walk in customers to sales.
• Receive, record and forward customer complaints to management for corrective and preventive actions.
• Provide outstanding customer service to improve customer satisfaction and relationship hence maintaining documentation to track customer requests and inquiries.
• Receive sales orders from customers, confirm payment status and log in for production and delivery.
• Keep customers informed on the status of their orders and availability of material thereby liaising with production teams on timelines to achieve the delivery.
• Ensure speedy loading and delivery of customer orders by liaising with materials and dispatch team.
• Follow up with Finance/Accounts for timely updates, funds confirmation and receipting as per requests sent.
• Generate and share constructive ideas that may lead to improvement in the ordering process.
• Follow up with the customers in case they are no longer coming to buy.
• Share the payment details made by clients with accounts department to confirm the receipt of the same.
• Any other responsibilities assigned to the job holder by the supervisor from time to time.

Required Qualification, Skills & Experience
• A Minimum of four (4) years’ experience in the sales and marketing field preferably from a Steel Manufacturing company
• Bachelor’s degree in business administration or any equivalent course from recognized university.
• Training in business related field
• Good interpersonal skill and Computer Knowledge is essential.
• Problem-solving skills and a proactive approach to customer service

Should be able to speak a minimum of five (5) of the following languages below:
• Runyakitara,
• Runyankole,
• Rukiiga,
• Rutooro/Runyoro.
• Rufumbira
• Kinyarwanda


Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure

Send application, CV and academic documents in one PDF format to hr@roofingsgroup.com by 24th May 2024, addressed to .SR HUMAN RESOURCES MANAGER.

Note: Mark the position you are applying for in the email subject line.
Only successful candidates shall be contacted.

DISCLAIMER: Roofings Ltd is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences and we do not charge a fee at any stage of its recruitment process.



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