Vacancy title:
Service Engineer

Jobs at:
ABB Company

Deadline of this Job:
30th April 2017

Duty Station:
Uganda

Job details:
Typical Reporting Line: Service Manager
Job Ref: l001110. Version B

Mission Statement: Execute Service work according to agreed work flows and in accordance with ABB standard processes and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

Main Accountabilities:

• Service delivery Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc?
• Customer approach: Contributes to customer satisfaction by executing en/ice work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Materials and supply Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Documentation and reports Prepares all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed .
• Troubleshooting: Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
•  Operational excellence: Proactively identifies suggestions for product and quality improvement and communicates them further in the BB organization. Provides recommendations to management to improve operations and customer service.
• Health, safety and integrity Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
• Offer preparation: Prepares offers in coordination with the bid and proposal department and/or the Marketing Manager. Ensures appropriate technical and financial aspects of otters, including prices and trading conditions.
• Collating and understanding the Market Spread for ABB Products together with BU ales organization developing this into country plans.
• Analysis of business intelligence in terms of pricing and product needs, and share the same with all concern (country Management / BU management etc.) so as to implement the sales strategies
• Tracking the Competitors moves and sharing the same with ell concern.

Experience

• B. E (Electrical or equivalent) Degree from a reputed university
• At least 2 years relevant experience Posse good Communication, cooperation & negotiation skill
• Understanding of customer needs, experience in customer interface
• Wide market knowledge and Product knowledge
• Social, networking and stress-tolerant, cultural sensitivity, flexibility, open to traveling etc

Job application procedure
You can apply for this position by logging onto www.talentconsults.com , and loading your CV on the system,
Deadline for submission is 30th April 2017. For more information, please visit the ABB website : http://new.abb.com 
Please note that only successful candidates will be contacted.