Summary
Date Posted: Monday, September 16, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
The Cooper Motor Corporation (CMC) is the exclusive distributor of Ford, Mazda, Suzuki, New Holland tractors and Elcher Brand New Vehicles across Uganda.
CMC is looking for competent persons to fill the following vacant positions.
JOB TITLE: Service Manager
Reports to: Country Manager
Direct Reports: Workshop Supervisor Main workshop, Quick Lane manager, Service administrator, Quality Controller, Service Supervisor Body shop
Departmept: Kampala
Location: Uganda
Band: G
JOB PURPOSE
The position is responsible for monitoring and achieving budgeted service sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources. He/she will ensure customer satisfaction targets are achieved by implementing best business practices and implement & follow dealer standards set by manufacturers.
JOB CONTEXT
Define organizational policy and other factors that have a critical impact on the job
JOB DIMENSIONS
Number of Staff Supervised Direct Reports: Workshop Supervisor, Quick Lane manager, Service administrator, Quality Controller, Supervisor Body shop
Total 5
Financial Dimensions: RETAIL COST OF SALES MARGIN .

KEY ACCOUNTABILITIES
Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators.
NB-Focus on outcomes not tasks
Description of the Accountability Performance indicators (How accountability is measured)
• To maximize the revenue potential from Service operations t meet the Net Sales, Gross margin & net profit objectives.
• Provide positive customer experience and achieve customer satisfaction targets through efficient service process.
• To monitor and coordinate the planned individual staff career development plans are achieved through training and ensure high motivation levels.
• To monitor and coordinate requisitions for parts and ensure accuracy of Job cards for every vehicle in the workshop.
• To implement the Principals Dealer standards on Systems and processes for achieving compliance and adopting best business practice.
• Plan and deliver optimal utilization of the manpower _' resources to meet or exceed Service performance KPI benchmarks on productivity, efficiency, and turnaround time, revenue per order through process and people development.
• Effectively monitor and follow up credit outstanding as well maintain cordial relationship with Creditors to achieve nil overdue more than 60 days and review credit limits in line with business.
• To adhere to product concern handling and escalation process to achieve timely resolution and customer satisfaction and ensure staff are technically updated of the developments.
• Continually monitor the effectiveness of the integrated sales and marketing strategy and planned activities. providing and seeking feedback on the quality of delivery from and suggesting / implementing corrective action where appropriate.

Minimum Qualifications and Knowledge:
• University degree in Automotive/Mechanical Engineering from a recognized institution.

Minimum Experience:
• At least 8 -10 years’ experience in Automotive dealership out of which a minimum 5 years should be at Managerial Level in a Service Department.

Job-Specific Skills:
• A Results oriented person with sound understanding of automotive dealer/distributor business processes and ERP skills.
• Excellent verbal and written communication skills, including the ability to convey ideas and positions clearly.
Behavioral Competencies:
• Excellent interpersonal skills, with the ability to establish and develop relationships.
• Analytical skills and Leadership skills, decisiveness and business acumen.
• Highly organized and able to prioritize workloads and meet tight deadlines.

Job Qualifications: Not Specified

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Job application procedure
Send your full CV and cover Letter to hruganda@cmcmotors.com  before 30th September 2019 Only shortlisted candidates will be contacted.

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