Summary
Date Posted: Friday, July 02, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

Posting Title : TRAVEL ASSISTANT, G6

Job Code Title : TRAVEL ASSISTANT

Department/ Office : Regional Service Centre at Entebbe

Location : ENTEBBE

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org .Setting And Reporting
The Department of Operational Support (DOS) was established to provide end-to-end
operational support, advisory services and other solutions to operating entities across the
Secretariat, including departments, offices away from headquarters, peace operations, and
regional commissions.
The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010,
following the adoption of General Assembly resolution 64/269. The Centre provides efficient,
client-oriented and scalable services with the goal of moving transactional, non-locationdependent administrative functions to the Centre from its client entities. This includes
transactional elements of human resources, finance, multimodal movement and control,
personnel and cargo transport and information and communications technology (ICT) support.
In addition to these services, the Office of the Chief RSCE and support offices through the
Deputy Chief RSCE provides overall guidance on the operations of the RSCE including
strategic planning, communication, budgeting, human resources management, property
management, quality assurance and business intelligence, conference services, record keeping
and archive management, and audit response and risk management.
For more information, please visit https://rsce.unmissions.org.
This position is located in Client Services within the Client Services and Relations. The
Travel Assistant at this level reports to the Client Services Officer.

Responsibilities
Within delegated authority, the Travel Assistant will be responsible for ensuring, or carrying
out the following duties:
•Provides information about frequency of air services and provides advice to staff and
consultants on the most direct and economical airfare rates for such travel as permitted by the
rules and regulations.
•Provides information on rates and travel schedules for specific itineraries, as requested for
budgeting purposes for programme managers.
•Makes bookings on the Global Distribution System (GDS), ensures the least expensive fares
are used including UN discounts when issuing the tickets by the travel agency, requests
Travel Management Contractor (TMCs) to obtain space on flights when required through the
airline contacts, obtain group fares, initiates issuance of tickets.
•Arranges for changes or cancellations requested by travelers and reissue tickets, including
obtaining reimbursement from airlines, where applicable.
•Converts departure and arrival times, as needed, and identifies class of accommodation
corresponding to the nature of the travel.
•Examines and pre-audits the official itineraries of staff members, civilian police and military
staff, as stated in the travel authorization, in order determine air travel cost entitlement of the
proposed official travel of the mission personnel and ensures conformity with established
rules, regulations and relevant directives.
•Advises Administrative Office of more efficient and cost-effective routings with regards to
more complicated staff itineraries and assists them in making travel plans to take advantage of
the benefits to be derived from advance purchases or special promotional fares.
• Advises substantive offices, travelers, plus mission personnel, International Uniformed
Personnel (IUP) focal points and Permanent Missions of arrival information of travelers
where required, requesting arrangements to be made accordingly for traveler.
•
•Performs other duties as required.

Competencies
Professionalism: Shows pride in work and in achievements. Demonstrates professional
competence and mastery of subject matter. Is conscientious and efficient in meeting
commitments, observing deadlines and achieving results. Is motivated by professional rather
than personal concerns. Shows persistence when faced with difficult problems or challenges;
remains calm in stressful situations. [Add gender indicator here].
Communication: Speaks and writes clearly and effectively. Listens to others, correctly
interprets messages from others and responds appropriately. Asks questions to clarify, and
exhibits interest in having two-way communication. Tailors language, tone, style and format
to match the audience. Demonstrates openness in sharing information and keeping people
informed.
Client orientation: Considers all those to whom services are provided to be "clients" and seeks
to see things from clients' point of view. Establishes and maintains productive partnerships
with clients by gaining their trust and respect. Identifies clients' needs and matches them to
appropriate solutions. Monitors ongoing developments inside and outside the clients'
environment to keep informed and anticipate problems. Keeps clients informed of progress or
setbacks in projects. Meets timeline for delivery of products or services to client.

Education
High School Diploma

Work Experience
A minimum of seven (7) years of experience in airline reservations and ticketing including
fare construction, identifying difficult and complicated routes at the lowest possible fares are
required.
Having experience in Supervisory level of an IATA accredited travel agency is desirable.
Experience in administration of a broad range of travel related entitlements and benefits using
Systems Applications and Products (SAP) or Enterprise Resource Planning (ERP) software e.
g. Umoja or similar platform is required.
Experience in application of United Nations or similar international organization's Staff Rules
and Regulations in an operational environment is required.
Experience in a shared services center is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the
position advertised, fluency in English is required. Knowledge of French is desirable.
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be
followed by competency-based interview.

Special Notice
This position is temporarily available until 30 December 2021.
If the selected candidate is a staff member from the United Nations Secretariat, the selection
will be administered as a temporary assignment.
This position is vacant due to the temporary assignment of the regular incumbent to another
office/organization. Extension of appointment/assignment of the selected candidate will be
contingent on the return of the incumbent who maintains a lien against this post. The selected
candidate is expected to start as soon as possible.
While this temporary assignment may provide the successful applicant with an opportunity to
gain new work experience, the selection for this position is for a limited period and has no
bearing on the future incumbency of the post.
Subject to the funding source of the position, the eligibility for this temporary job opening
may be limited to candidates based at the duty station.
Staff members of the United Nations common system organizations who will reach the
mandatory age of separation or retirement within the duration of the current temporary need
period are not eligible to apply. Submitting an application or selection for the current
temporary job opening does not delay or increase the mandatory age of separation.
Retirees above the mandatory age of separation who wish to be considered for the current
temporary job opening must indicate the reason for their last separation as "retirement." Such
retirees shall not be employed by the Organization, unless (a) the operational requirements of
the Organization cannot be met by staff members who are qualified and available to perform
the required functions; and (b) the proposed employment would not adversely affect the
career development or redeployment opportunities of other staff members and represents both
a cost-effective and operationally sound solution to meet the needs of the service.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff.
Female candidates are strongly encouraged to apply for this position.

United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount
consideration in the employment of the staff is the necessity of securing the highest standards
of efficiency, competence, and integrity. Candidates will not be considered for employment
with the United Nations if they have committed violations of international human rights law,
violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual
harassment, or if there are reasonable grounds to believe that they have been involved in the
commission of any of these acts. The term "sexual exploitation" means any actual or
attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes,
including, but not limited to, profiting monetarily, socially or politically from the sexual
exploitation of another. The term "sexual abuse" means the actual or threatened physical
intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The
term "sexual harassment" means any unwelcome conduct of a sexual nature that might
reasonably be expected or be perceived to cause offence or humiliation, when such conduct
interferes with work, is made a condition of employment or creates an intimidating, hostile or
offensive work environment, and when the gravity of the conduct warrants the termination of
the perpetrator's working relationship. Candidates who have committed crimes other than
minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical
basis as possible. The United Nations places no restrictions on the eligibility of men and
women to participate in any capacity and under conditions of equality in its principal and
subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the
necessity of securing the highest standards of efficiency, competence, and integrity. By
accepting an offer of appointment, United Nations staff members are subject to the authority
of the Secretary-General and assignment by him or her to any activities or offices of the
United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally
recruited staff members shall be required to move periodically to discharge new functions
within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment
platform, inspira. For more detailed guidance, applicants may refer to the Manual for the
Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side
of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in
the application according to the evaluation criteria of the job opening and the applicable
internal legislations of the United Nations including the Charter of the United Nations,
resolutions of the General Assembly, the Staff Regulations and Rules, administrative
issuances and guidelines. Applicants must provide complete and accurate information
pertaining to their personal profile and qualifications according to the instructions provided in
inspira to be considered for the current job opening. No amendment, addition, deletion,
revision or modification shall be made to applications that have been submitted. Candidates
under serious consideration for selection will be subject to reference checks to verify the
information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time)
on the deadline date.
No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE
RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING,
OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH
INFORMATION ON APPLICANTS' BANK ACCOUNTS.

Work Hours: 8

Experience in Months: 96

Level of Education: High School

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Job application procedure

How to apply

Interested personnel should take their applications to the above address

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