Summary
Date Posted: Wednesday, January 17 2024, Base Salary: Not Disclosed

JOB DETAILS:
United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a Pan-African, provider of banking and related financial services through diverse channels globally.

United Bank for Africa Uganda represents UBA's pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions. The bank is seeking to recruit the following highly motivated, competent, result oriented and dynamic professionals for the following positions;

Job Title: Team Lead Branch Operations
Department/ Unit: Operations
Functionally Reports: Head Of Operations

Job Objective(S)
Develop and implement a business unit plan that facilitates the delivery of quality products and excellent customer service delivery across the bank’s branch network; Develop and sustain a customer-focused service delivery organization and to implement strong operational risk management process to mitigate the Bank’s exposure across the branch network.

Duties & Responsibilities
• Monitor and coordinate the operations across the branch network through the Branch Operations teams.
• Ensure strict compliance to policies/controls (regulatory and institutional) within UBAU Branch Operations.
• Ensure that branches get adequate attention from support functions (IT, Corporate Services, Domestic Operations, HCM and others) to ensure smooth running of the branches and minimal customer service issues.
• Prepare management reports detailing performance of branch operations and give recommendations to management as appropriate.
• Develop and cascade targets/objectives for Branch Operations teams in line with UBAU strategy and conduct regular performance reviews for Branch Operations Managers and ensure they undertake the same for the branch operations teams across the network.
• Ensure minimal operational loss (within defined target) for the branch bank.

Challenges
• Inadequacy of human and material resources.
• Dealing with knowledge gaps amongst staffs.
• Unrealistic expectations and unjustified interference from management.

Planning
Macro: one year; Micro: One week.

Key Performance Indicators
• Customer Satisfaction levels (by number of customer complaints and customer satisfaction surveys)
• Process Cycle Time (TAT)
• Number of penalties arising from infraction of regulatory policies/reporting.
• Morale and Loyalty levels displayed by all staff
• Staff turnover rate
• Audit and Inspection Report ratings of branches.
• Operational loss level
• Adherence to Cash on Premises limits

Knowledge
• Good Knowledge and understanding of banking operations
• Good Products Knowledge
• Good understanding of Customer Services
• Good understanding of the operational, credit and regulatory risks facing the business
• Good Control Sense

Skill/Competencies
• General Managerial/Administration
• Team building/Conflict Management
• Organization /Coordination skills
• Good Communication Skills (oral and written)
• Good Interpersonal Skills
• Strong Personality / Firm & Assertive
• Capacity to manage and absorb pressure
• Entrepreneurship/Taking Ownership
• Supervisory skills


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
All interested staff should send their CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to;
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda.
Deadline for applications is Friday 19th January 2024.


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