Vacancy title:
Team Leader Tellers (Fresher Career Jobs)

Jobs at:
Stanbic Bank

Deadline of this Job:
24th January, 2017

Duty Station:
City Branch, Kampala, Uganda

Job details:
Job ID: 20590
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Team Leader Tellers will manage and inspire a team of tellers to deliver consistent and exceptional customer service whilst maintaining a high level of integrity and compliance to routine controls

Key Duties and Responsibilities:
1. Service:
• Oversee the Tellers in providing the best customer service to each customer
• Answer referrals within the set limits and refer all cash transactions above Team Leader Teller limit to the Branch Control Manager/Branch Manager as per set procedure
• Verify and approve cheque and voucher encashment according to laid down procedures
• Deploy sufficient Tellers to meet the fluctuating demands of customers
• The incumbent will also collect and handover cheque deposits to the courier desk
• Manage cash-related customer queries/disputes and escalate all unresolved queries within set timelines
• Keenly monitor and manage Teller productivity, service standards, quality, speed and accuracy of work
• Regularly monitor cash trends and hold adequate cash to meet customer needs

2. Sales:
• Identify cross selling and migration opportunities and sell products reactively
• Compile the lead generation template for the Teller team on a daily basis
• Lead the Teller team in meeting their leads targets against budget (i.e. provide product knowledge, coach to develop selling skills)
• Support bank sales activations as required

3. Risk and Control:
• Regularly report all losses in accordance with set policy and procedures
• Oversee the adherence of procedures for handling cash, movement of cash assets, lock away register, access to the cash island
• Report all Foreign exchange transactions above set amount to Global Markets
• Carry out Duty of Care and refer transactions over authorized limits to the Branch Control Manager or Branch Manager
• Confirm KYC compliance for all transactions and instruments prior to payment
• Report all suspicious transactions in accordance with laid down procedure
• Call vouchers against Teller reports and print related reports as per set procedure
• Monitor and approve all Inter-Teller transactions in accordance with set procedure
• Carry out monthly surprise checks of Teller cash and complete the respective certificates
• Keenly monitor cash floor limits and clear off excess cash to vault
• Investigate and resolve Teller differences
• Quickly respond to and follow through all audit and risk issues raised by auditors within agreed timelines and laid down procedures.
• Receive and verify Tellers’ cash before it is lodged to vault
• Keenly monitor that the equipment and tools used by the Tellers are in proper working condition (i.e. UV lights, Computers, Note counting machines, Teller Verification Terminals)

4. People:
• Agree performance contracts for direct reports and provide monthly performance feedback to maintain performance at required levels
• Communicate and attend to all relevant information highlighted (i.e. Fraud alerts, new procedures)
• Arrange for all Tellers to undergo required competency training as may be required (e.g. Duty of Care, Anti-Money Laundering, Basic Skills Training, etc.)
• Manage the handover process in accordance with laid down procedure
• Manage the On-boarding and probation process for new and existing employees
• Plan for utilization of leave for the Tellers while maintaining quality customer service
• Arrange for training for direct reports in line with personal development and talent development plans (i.e. On-the-job, classroom based, attachments, job rotations, etc.)
• The incumbent is a member of the Branch disciplinary management committee

Qualifications, Skills and Experience:
• The ideal candidate for the Stanbic Bank Team Leader Tellers job opportunity should hold a Diploma or Bachelor’s degree from a recognized university
• Broad working knowledge of cash handling policies and procedures
• Sound knowledge of legal aspects regarding cheque, bills and cash handling
• Sound knowledge of bank products/services and related procedures
• Working knowledge of Service standards
• Working knowledge of the Core banking system

Job application procedure
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.
Click Here