Summary
Date Posted: Tuesday, January 23 2024, Base Salary: Not Disclosed

JOB DETAILS:
Internal Interfaces:
• Country Leads/ Directors
• Executive Team
• Production and Quality Head
• Finance department
• IT head
• Supply Chain Lead

External Interfaces:
• Jibu franchisees & franchise staff
• Area Master Franchisees
• Jibu customers.
• Key stakeholders.

Job Purpose:
The Vice President of Operations will be responsible for overseeing and optimizing our organization's day-to-day operations, ensuring growth, efficiency, productivity, and quality across all countries. The VP of Operations will play a key role in implementing strategic initiatives, ensuring consistency in brand standards, driving overall operational excellence and contributing to the overall success of the company

Duties & Responsibilities:
Managing Country Directors
• Act as their primary point of contact offering support, guidance, and leadership to ensure they achieve set targets.
• Develop and implement strategies to support the growth and achieve set volume targets the different countries.
• Provide leadership and guidance to effectively manage the franchise network, ensuring adherence to brand standards, operational procedures, and quality control.
• Enforce operational policies and procedures to maintain brand integrity and customer experience.
• Implement and monitor key performance indicators (KPIs) to track and improve business performance.
• Enforce compliance to Franchise Agreements and related policies
• Conduct data analysis to determine ROI for initiatives as well as trends to generate insights for improvement

AMF Support
• Own the AMF partner relationship after handover from business development
• Consolidate all tools used at JibuCo and tailor-make them for the AMF Partner to support efficient operations
• Work with finance and AMF partner to develop optimal product mix and product pricing
• Work closely with finance to manage AMF invoicing
• Work with Supply Chain Lead and IT Head and Global Engineer to ensure adequate support for the AMFs and quality service

Operational Strategy and Oversight:
• Collaborate with executive leadership to develop and execute operational strategies that align with the company's goals and objectives.
• Provide vision and direction for operational excellence, identifying opportunities for process improvement and cost optimization.
• Implement processes and systems to streamline operations and enhance the overall efficiency of the franchise model.

Training and Development:
• Oersee the development and delivery of training and certification programs for franchisees and their staff.
• Develop and execute a system to track and improve training efficacy
Financial Management:
• Collaborate with finance and accounting teams to develop and manage budgets.
• Analyze financial performance of each country and provide recommendations for optimizing profitability.
• Lead the Country Directors to achieve EBITDA targets
Team Management:
• Lead and mentor a high-performing operations team of Country Directors, fostering a culture of accountability, collaboration, and continuous improvement.
• Build and develop a strong, motivated team capable of meeting current and future business needs.
Personal engagement for company growth:
• Be a supportive, dynamic, and flexible team member
• Do not wait to be assigned a task but hunt for opportunities to bring improvements and support others
• Be honest, reliable, and dedicated
• Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Key Performance Indicators
a) Franchisee Satisfaction Score – 80%
b) Franchise Growth (Same Store Growth) – Achieve set volume targets
c) Compliance with Brand Standards (Best of Jibu score): - 80%
d) Training Effectiveness: Training completion rates and post-training
a. assessments
e) Customer satisfaction scores / Net Promoter Score – 70% Promoters
f) Technology Adoption: Speed of adoption of IT solutions in the JibuCo and franchise operations.
g) Country profitability / EBITDA
h) Financial Performance of Franchise Network:
• Average operational costs per franchise location – declining trend.
• Average revenue and profitability per franchise location – growing
trend.

Supervision Received: This position works highly autonomously and reports directly to the COO

Management Responsibility: Country Leads/ Directors and Area Master Franchisees

Experience Requirements
• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
• Proven experience in a senior leadership role overseeing operations within a comparable industry.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Excellent communication and interpersonal skills, with the ability to influence and motivate cross-functional teams.
• Data analysis
• Demonstrated success in strategic planning, execution, and achieving operational goals.
• Strategic thinker with the ability to translate strategy into actionable operational plans.
• In-depth knowledge of marketing and sales, quality control, and process optimization.
• Proven financial acumen and experience managing budgets.
• Ability to thrive in a fast-paced, dynamic environment and drive positive change.
• Experience in franchise operations, with understanding of franchise best practices


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Send Your Resume at: jobs@jibuco.com 

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