Deadline of this Job: 04 November 2022
JOB DETAILS:Job summary
• To provide first line technical service Desk support within the bank’s ICT service.
Key responsibilities
• Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
• Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
• To maintain an asset (hardware & software) database and track changes
• Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
• Carry out End of Day functions on the banking applications
• Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems
Minimum Education Qualification:
• BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution
Work Experience:
• Minimum of 1-2 years demonstrated in an IT related role
Required Competencies (Knowledge, Skills & Abilities):
• Ability to troubleshoot the common network problems
• Knowledge of the different hardware and software/Applications used on the network
• Understanding of the different system configurations
• Ability to solve common computer user problems
• Knowledge of policies and procedures
• The ability to think logically and work as a team
• Strong customer care & problem-solving skills
• Attention to details
Note: Deadline for this job posting is 4th November 2022 at 5:00pm and only shortlisted candidates will be contacted.
Deadline of this Job: 04 November 2022
JOB DETAILS:
The ICT Officer is responsible for supporting all aspects of the ICT systems and services for ACORD Uganda with special focus on the USAID OVC West Central Activity. Additionally, the role includes taking overall responsibility for ensuring the functionality, security and integrity of the Organisation’s ICT system including but not limited to; computer operations, Server operations, Networks, and other related ICT system components in accordance with the ACORD Uganda policy framework guided by the ICT and Data Protection Policy. He/she will be responsible for installing and configuring servers, networks, computer systems, diagnosing hardware and software faults and troubleshooting technical and non-technical problems. The ICT officer should also ensure protection against cyber threats for the ACORD Uganda ICT systems putting special emphasis on the OVC West Central Activity.
Key Responsibilities:
To be responsible for the provision of ICT support for all projects and provide help and support for all staff with their IT support needs in the organization.
• Provide telephone, email and face to face support to staff and team members
• To provide day to day management of access to the ICT systems and services.
• To work alongside the ICT consultants to continually maintain and develop ICT systems and services.
• To monitor and manage the ICT helpdesk to ensure any issues are rectified quickly and efficiently.
• To help monitor that daily backup systems and ensure disaster contingencies are in place in the event of such faults to minimize disruption.
• Provide support to staff during workshops and other public events such as setting up video and teleconference call sessions, gadgets, networks and connections.
• Logging and managing support calls and overseeing repairs or maintenance in the case of equipment which is under warranty or a maintenance or lease agreement
. • Document/ report any system performance bottlenecks to the next level of support (supervisor) and provide a timely response for sustained system functionality.
• Configure user / clients on the messaging system as per ACORD Uganda requirements.
• Monitor data communication and identify any bottlenecks on the VLAN/LAN and ensure accessibility of resources to all users.
To provide installation, maintenance, repair and support of ICT systems and services
• Support ACORD Uganda to procure a server and develop an Active Directory of Users and Computer domain services.
• Assess hardware and software infrastructure needs at user and organisational level to ensure deployment of appropriate technology platforms.
• Define the gaps in hardware and software infrastructure and propose appropriate technology installations and upgrades.
• Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, whiteboards, projectors, scanners etc.
• Proactively checking and maintaining ICT facilities and software within ICT suites and vigilantly spotting ICT equipment that has been damaged or misused.
• Verify hardware and software technology supplies and services to assure quality and value for money.
• Conduct routine audits of hardware and software technology functionality and ensure timely response to functionality challenges in order to minimise hardware and software malfunctions.
• In consultation with the ICT consultants, define technology specifications to inform procurement of appropriate hardware/software technology.
To provide technical assistance and basic training to staff.
• Enforce standard operating procedures, policies and performance standards to ensure implementation of quality technology and communication infrastructure
• To train other staff in the appropriate use of ICT facilities and equipment within the organization, such as overhead projectors and computers.
• Providing basic support on staff’s own ICT equipment purchased e.g. Laptops, memory sticks.
To provide day to day management of access to the ICT systems and services including logons, passwords, printing and access to files/ user areas
• Creating user and email accounts for new staff.
• Removing access to user and email accounts for staff that leave the organisation.
• Changing staff network passwords as per relevant policy or upon request.
• Support the Organisation particularly the OVC West Central Activity to implement a Wifi Protection Access and authentication framework for wireless network access control.
• Identify active and backup systems bottlenecks, troubleshoot and support timely first line level troubleshooting to ensure effective operations
• Participate in the design, implementation and maintenance of a disaster recovery plan for ACORD Uganda hardware and software infrastructure 5. Support ACORD Uganda management to successfully implement all ICT related recommendations from the NUPAS exercise including but not limited to related award specific conditions.
Key Performance Indicators
• General administration duties in support of ICT system network.
• Hardware and software system Development and maintenance.
• Staff IT support and capacity development
• System, Data and Information Security
• System and Network Diagnosis and troubleshooting
Qualifications, Experience and other Requirements:
Qualifications
• Bachelors In information Technology, Computer Science or related qualification.
• Possession of additional professional qualification and certification is an added advantage
Experience
• Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Lync Server, Active Directory, Group Policy, VMWare vSphere.
• 3 years’ experience in ICT administration and support.
• Experience working on USG / USAID projects is an important asset
Competencies
• Display confidence when dealing with people, with well-developed written and verbal communication skills. • Communicate well with staff, service providers and suppliers, exhibiting excellent listening skills.
• Demonstrate high standards of professional behaviour when dealing with tradesmen, service providers, suppliers, staff and clients.
• Ability to investigate issues and requirements as well as to identify and prioritize appropriate mitigation measures.
• Ability to adapt and adjust to changing processes, constantly seeking system and process improvement.
• Ability to work in a flexible hour environment when required.
• Ability to maintain detailed and accurate documentation and related records.
• Ability and willingness to offer assistance to other employees in use of various technologies.
• Ability to build professional relationships with key stakeholders and staff
• Demonstrated interest in technology advancement within the ACORD Uganda.
Personal Skills
• Excellent organization and coordination skills;
• Proven ability to work as a team
• Solution and Result-oriented
• Verbal and written communication skills; both internally and externally.
• Analytical skills;
• Presentation skills;
• Ability to work under pressure and to work with multiple agendas.
• Knowledge of Database computer programmes is an added advantage
The ICT Officer is responsible for supporting all aspects of the ICT systems and services for ACORD Uganda with special focus on the USAID OVC West Central Activity. Additionally, the role includes taking overall responsibility for ensuring the functionality, security and integrity of the Organisation’s ICT system including but not limited to; computer operations, Server operations, Networks, and other related ICT system components in accordance with the ACORD Uganda policy framework guided by the ICT and Data Protection Policy. He/she will be responsible for installing and configuring servers, networks, computer systems, diagnosing hardware and software faults and troubleshooting technical and non-technical problems. The ICT officer should also ensure protection against cyber threats for the ACORD Uganda ICT systems putting special emphasis on the OVC West Central Activity.
Key Responsibilities:
To be responsible for the provision of ICT support for all projects and provide help and support for all staff with their IT support needs in the organization.
• Provide telephone, email and face to face support to staff and team members
• To provide day to day management of access to the ICT systems and services.
• To work alongside the ICT consultants to continually maintain and develop ICT systems and services.
• To monitor and manage the ICT helpdesk to ensure any issues are rectified quickly and efficiently.
• To help monitor that daily backup systems and ensure disaster contingencies are in place in the event of such faults to minimize disruption.
• Provide support to staff during workshops and other public events such as setting up video and teleconference call sessions, gadgets, networks and connections.
• Logging and managing support calls and overseeing repairs or maintenance in the case of equipment which is under warranty or a maintenance or lease agreement
. • Document/ report any system performance bottlenecks to the next level of support (supervisor) and provide a timely response for sustained system functionality.
• Configure user / clients on the messaging system as per ACORD Uganda requirements.
• Monitor data communication and identify any bottlenecks on the VLAN/LAN and ensure accessibility of resources to all users.
To provide installation, maintenance, repair and support of ICT systems and services
• Support ACORD Uganda to procure a server and develop an Active Directory of Users and Computer domain services.
• Assess hardware and software infrastructure needs at user and organisational level to ensure deployment of appropriate technology platforms.
• Define the gaps in hardware and software infrastructure and propose appropriate technology installations and upgrades.
• Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, whiteboards, projectors, scanners etc.
• Proactively checking and maintaining ICT facilities and software within ICT suites and vigilantly spotting ICT equipment that has been damaged or misused.
• Verify hardware and software technology supplies and services to assure quality and value for money.
• Conduct routine audits of hardware and software technology functionality and ensure timely response to functionality challenges in order to minimise hardware and software malfunctions.
• In consultation with the ICT consultants, define technology specifications to inform procurement of appropriate hardware/software technology.
To provide technical assistance and basic training to staff.
• Enforce standard operating procedures, policies and performance standards to ensure implementation of quality technology and communication infrastructure
• To train other staff in the appropriate use of ICT facilities and equipment within the organization, such as overhead projectors and computers.
• Providing basic support on staff’s own ICT equipment purchased e.g. Laptops, memory sticks.
To provide day to day management of access to the ICT systems and services including logons, passwords, printing and access to files/ user areas
• Creating user and email accounts for new staff.
• Removing access to user and email accounts for staff that leave the organisation.
• Changing staff network passwords as per relevant policy or upon request.
• Support the Organisation particularly the OVC West Central Activity to implement a Wifi Protection Access and authentication framework for wireless network access control.
• Identify active and backup systems bottlenecks, troubleshoot and support timely first line level troubleshooting to ensure effective operations
• Participate in the design, implementation and maintenance of a disaster recovery plan for ACORD Uganda hardware and software infrastructure 5. Support ACORD Uganda management to successfully implement all ICT related recommendations from the NUPAS exercise including but not limited to related award specific conditions.
Key Performance Indicators
• General administration duties in support of ICT system network.
• Hardware and software system Development and maintenance.
• Staff IT support and capacity development
• System, Data and Information Security
• System and Network Diagnosis and troubleshooting
Qualifications, Experience and other Requirements:
Qualifications
• Bachelors In information Technology, Computer Science or related qualification.
• Possession of additional professional qualification and certification is an added advantage
Experience
• Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Lync Server, Active Directory, Group Policy, VMWare vSphere.
• 3 years’ experience in ICT administration and support.
• Experience working on USG / USAID projects is an important asset
Competencies
• Display confidence when dealing with people, with well-developed written and verbal communication skills. • Communicate well with staff, service providers and suppliers, exhibiting excellent listening skills.
• Demonstrate high standards of professional behaviour when dealing with tradesmen, service providers, suppliers, staff and clients.
• Ability to investigate issues and requirements as well as to identify and prioritize appropriate mitigation measures.
• Ability to adapt and adjust to changing processes, constantly seeking system and process improvement.
• Ability to work in a flexible hour environment when required.
• Ability to maintain detailed and accurate documentation and related records.
• Ability and willingness to offer assistance to other employees in use of various technologies.
• Ability to build professional relationships with key stakeholders and staff
• Demonstrated interest in technology advancement within the ACORD Uganda.
Personal Skills
• Excellent organization and coordination skills;
• Proven ability to work as a team
• Solution and Result-oriented
• Verbal and written communication skills; both internally and externally.
• Analytical skills;
• Presentation skills;
• Ability to work under pressure and to work with multiple agendas.
• Knowledge of Database computer programmes is an added advantage
Deadline of this Job: 04 November 2022
JOB DETAILS:The ICT Officer is responsible for supporting all aspects of the ICT systems and services for ACORD Uganda with special focus on the USAID OVC West Central Activity. Additionally, the role includes taking overall responsibility for ensuring the functionality, security and integrity of the Organisation’s ICT system including but not limited to; computer operations, Server operations, Networks, and other related ICT system components in accordance with the ACORD Uganda policy framework guided by the ICT and Data Protection Policy. He/she will be responsible for installing and configuring servers, networks, computer systems, diagnosing hardware and software faults and troubleshooting technical and non-technical problems. The ICT officer should also ensure protection against cyber threats for the ACORD Uganda ICT systems putting special emphasis on the OVC West Central Activity.
Key Responsibilities:
To be responsible for the provision of ICT support for all projects and provide help and support for all staff with their IT support needs in the organization.
• Provide telephone, email and face to face support to staff and team members
• To provide day to day management of access to the ICT systems and services.
• To work alongside the ICT consultants to continually maintain and develop ICT systems and services.
• To monitor and manage the ICT helpdesk to ensure any issues are rectified quickly and efficiently.
• To help monitor that daily backup systems and ensure disaster contingencies are in place in the event of such faults to minimize disruption.
• Provide support to staff during workshops and other public events such as setting up video and teleconference call sessions, gadgets, networks and connections.
• Logging and managing support calls and overseeing repairs or maintenance in the case of equipment which is under warranty or a maintenance or lease agreement
. • Document/ report any system performance bottlenecks to the next level of support (supervisor) and provide a timely response for sustained system functionality.
• Configure user / clients on the messaging system as per ACORD Uganda requirements.
• Monitor data communication and identify any bottlenecks on the VLAN/LAN and ensure accessibility of resources to all users.
To provide installation, maintenance, repair and support of ICT systems and services
• Support ACORD Uganda to procure a server and develop an Active Directory of Users and Computer domain services.
• Assess hardware and software infrastructure needs at user and organisational level to ensure deployment of appropriate technology platforms.
• Define the gaps in hardware and software infrastructure and propose appropriate technology installations and upgrades.
• Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, whiteboards, projectors, scanners etc.
• Proactively checking and maintaining ICT facilities and software within ICT suites and vigilantly spotting ICT equipment that has been damaged or misused.
• Verify hardware and software technology supplies and services to assure quality and value for money.
• Conduct routine audits of hardware and software technology functionality and ensure timely response to functionality challenges in order to minimise hardware and software malfunctions.
• In consultation with the ICT consultants, define technology specifications to inform procurement of appropriate hardware/software technology.
To provide technical assistance and basic training to staff.
• Enforce standard operating procedures, policies and performance standards to ensure implementation of quality technology and communication infrastructure
• To train other staff in the appropriate use of ICT facilities and equipment within the organization, such as overhead projectors and computers.
• Providing basic support on staff’s own ICT equipment purchased e.g. Laptops, memory sticks.
To provide day to day management of access to the ICT systems and services including logons, passwords, printing and access to files/ user areas
• Creating user and email accounts for new staff.
• Removing access to user and email accounts for staff that leave the organisation.
• Changing staff network passwords as per relevant policy or upon request.
• Support the Organisation particularly the OVC West Central Activity to implement a Wifi Protection Access and authentication framework for wireless network access control.
• Identify active and backup systems bottlenecks, troubleshoot and support timely first line level troubleshooting to ensure effective operations
• Participate in the design, implementation and maintenance of a disaster recovery plan for ACORD Uganda hardware and software infrastructure 5. Support ACORD Uganda management to successfully implement all ICT related recommendations from the NUPAS exercise including but not limited to related award specific conditions.
Key Performance Indicators
• General administration duties in support of ICT system network.
• Hardware and software system Development and maintenance.
• Staff IT support and capacity development
• System, Data and Information Security
• System and Network Diagnosis and troubleshooting
Qualifications, Experience and other Requirements:
Qualifications
• Bachelors In information Technology, Computer Science or related qualification.
• Possession of additional professional qualification and certification is an added advantage
Experience
• Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Lync Server, Active Directory, Group Policy, VMWare vSphere.
• 3 years’ experience in ICT administration and support.
• Experience working on USG / USAID projects is an important asset
Competencies
• Display confidence when dealing with people, with well-developed written and verbal communication skills. • Communicate well with staff, service providers and suppliers, exhibiting excellent listening skills.
• Demonstrate high standards of professional behaviour when dealing with tradesmen, service providers, suppliers, staff and clients.
• Ability to investigate issues and requirements as well as to identify and prioritize appropriate mitigation measures.
• Ability to adapt and adjust to changing processes, constantly seeking system and process improvement.
• Ability to work in a flexible hour environment when required.
• Ability to maintain detailed and accurate documentation and related records.
• Ability and willingness to offer assistance to other employees in use of various technologies.
• Ability to build professional relationships with key stakeholders and staff
• Demonstrated interest in technology advancement within the ACORD Uganda.
Personal Skills
• Excellent organization and coordination skills;
• Proven ability to work as a team
• Solution and Result-oriented
• Verbal and written communication skills; both internally and externally.
• Analytical skills;
• Presentation skills;
• Ability to work under pressure and to work with multiple agendas.
• Knowledge of Database computer programmes is an added advantage
Deadline of this Job: 02 November 2022
JOB DETAILS:Job Title: Network Administrator
Directorate Technical Services (DTS)
Department Networks
Reporting to Senior Network Administrator
Salary Grade N5
Job Purpose
The Network Administrator shall provide Network Support to clients and Ministries Departments and Agencies (MDAs), Local
Government Offices and Users utilizing services under the NITA –U Network Portfolio.
Key Accountabilities
• Design, implement, maintain and enhance the NITA WAN/MAN Network Topologies using industry best practices / innovation as well as defined architecture standards and guidelines including the following, but not limited to;
• Networking (LAN / WAN / DNS / Wireless / Datacenter and Cloud)
• IP voice and video
• Performance management and monitoring tools
• Other relevant networking devices and systems\
• Bandwidth Manager
• WIFI
• Content delivery Networks
• Proactively recommend solutions /modifications of the existing environment in order to secure NITA – U’s operational assets, in particular the WAN/MAN operations environment;
• Provide support to internal and MDA/LG users for clarification of technical matters and the resolution of technical issues;
• Work actively with the Network Operations Centre Team to help create troubleshooting procedures for common issues;
Position Requirements
Education (Level of Education and Qualifications)
• Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or Telecommunications Engineering;
• Professional certifications such as CCDA, CCNA, CISSP, MCSE, etc, will be an added advantage
Experience
• Three years’ Experience in the design, implementation and management of WAN/LAN Networks in a large enterprise
• Technical Expertise
• Experience in Deployment of LAN/WAN/MAN over large networks, Last Mile Connectivity, NGN technology, BGP/OSPF/RIP and IGRIP Routing Protocols, and related routing protocols.
• Nature and Scope
• Interpersonal Skills
• Ability to work on own initiative as well as in a team; Capacity to establish credibility, and trust and partnership and excellent communication and report writing skills.
Deadline of this Job: 09 November 2022
JOB DETAILS:Department/Programme: FACTORY
Section/Project: PROCESS
Reports to (position): SUPERINTENDENT – SUGAR PACKAGING:
Supervises (Name of Positions): NON
Key Responsibilities
1. Working hand in hand with the Superintendent – Sugar Packing in making indents for reels from URA.
2. Inspecting and confirming reels at stores and ensuring that the reels received correspond with what has been ordered from URA.
3. Receipting reels from stores, recording box number (OF), CC code and the reel number in the system and forwarding to the Superintendent – Sugar Packing for accountability.
4. Issuing reels to sugar go down store’s in charge and making follow up on sticker usage, records keeping and storage.
5. Issuing recorded reels for stickering process and ensuring that each reel is awarded to a single SKU and (reels) are not interchanged for different SKU.
6. Keeping records of reels usages involving daily updates of stickers used for all different
SKUs.
7. Recording all stickers damaged during the stickering process and those found on damaged products.
8. Adhering to and enforcing the Safety, Health and Environment Policy of the company.
9. Performing any other related duties as may be assigned to you by the Superintendent-
Sugar Packing/ Management from time to time. Please note that you may be required to work anywhere within the company.
Knowledge, qualifications & Experience
Education:
Diploma in Food Science, Industrial Chemistry, Chemical Engineering, Business
Administration, public Administration or Social Science.
Experience, Skills and Competences:
Knowledge in sugar processing is of added advantage
Communication Skills: