After Sales Coordinator
2025-07-07T20:26:13+00:00
Q-Sourcing
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https://www.qsourcing.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Human Services
Admin & Office
2025-07-12T17:00:00+00:00
Uganda
8
Job Purpose:
The After-Sales Coordinator will oversee all after-sales support functions, including customer inquiries, service requests, and warranty claims. The role requires excellent problem-solving skills, strong communication, and the ability to ensure a smooth and efficient after-sales experience for customers. The ideal candidate will play a key role in maintaining brand reputation by ensuring timely and effective resolution of after-sales issues.
Duties and Responsibilities:
- Customer Support & Complaint Resolution:
- Serve as the primary contact for after-sales service inquiries and complaints.
- Ensure prompt resolution of customer issues related to product performance, servicing, or defects.
- Coordinate with internal teams and suppliers to provide timely solutions.
- Maintain strong relationships with customers to ensure satisfaction and loyalty.
- Warranty & Repairs Management:
- Process and track warranty claims, ensuring compliance with warranty policies.
- Coordinate product repairs and replacements with service centres and suppliers.
- Maintain records of service requests and warranty claims for reporting and analysis.
- Follow up on repair status and ensure customers receive timely updates.
- Coordination with Service Teams & Suppliers:
- Liaise with service technicians, suppliers, and logistics teams to facilitate repairs and part replacements.
- Ensure service teams follow set procedures for troubleshooting and repairs.
- Work closely with sales and warehouse teams to manage product exchanges and replacements.
- Reporting & Process Improvement:
- Monitor after-sales performance and generate reports on common issues, resolution times, and customer feedback.
- Identify trends in product defects and communicate insights to management and suppliers.
- Recommend improvements to enhance the efficiency of after-sales processes.
Requirements
Experience and Qualifications:
- Diploma/Degree in Business Administration, Customer Service, Supply Chain, or a related field.
- Minimum 3–5 years of experience in after-sales service, customer service, or a related role.
- Strong understanding of warranty policies, repairs, and customer support processes.
- Excellent problem-solving, communication, and conflict resolution skills.
- Ability to work with CRM systems, service management tools, and ERP software.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under pressure to meet customer expectations.
Customer Support & Complaint Resolution: Serve as the primary contact for after-sales service inquiries and complaints. Ensure prompt resolution of customer issues related to product performance, servicing, or defects. Coordinate with internal teams and suppliers to provide timely solutions. Maintain strong relationships with customers to ensure satisfaction and loyalty. Warranty & Repairs Management: Process and track warranty claims, ensuring compliance with warranty policies. Coordinate product repairs and replacements with service centres and suppliers. Maintain records of service requests and warranty claims for reporting and analysis. Follow up on repair status and ensure customers receive timely updates. Coordination with Service Teams & Suppliers: Liaise with service technicians, suppliers, and logistics teams to facilitate repairs and part replacements. Ensure service teams follow set procedures for troubleshooting and repairs. Work closely with sales and warehouse teams to manage product exchanges and replacements. Reporting & Process Improvement: Monitor after-sales performance and generate reports on common issues, resolution times, and customer feedback. Identify trends in product defects and communicate insights to management and suppliers. Recommend improvements to enhance the efficiency of after-sales processes.
Diploma/Degree in Business Administration, Customer Service, Supply Chain, or a related field. Minimum 3–5 years of experience in after-sales service, customer service, or a related role. Strong understanding of warranty policies, repairs, and customer support processes. Excellent problem-solving, communication, and conflict resolution skills. Ability to work with CRM systems, service management tools, and ERP software. Strong organizational skills and attention to detail. Ability to multitask and work under pressure to meet customer expectations.
JOB-686c2d656137b
Vacancy title:
After Sales Coordinator
[Type: FULL_TIME, Industry: Human Services, Category: Admin & Office]
Jobs at:
Q-Sourcing
Deadline of this Job:
Saturday, July 12 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Monday, July 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose:
The After-Sales Coordinator will oversee all after-sales support functions, including customer inquiries, service requests, and warranty claims. The role requires excellent problem-solving skills, strong communication, and the ability to ensure a smooth and efficient after-sales experience for customers. The ideal candidate will play a key role in maintaining brand reputation by ensuring timely and effective resolution of after-sales issues.
Duties and Responsibilities:
- Customer Support & Complaint Resolution:
- Serve as the primary contact for after-sales service inquiries and complaints.
- Ensure prompt resolution of customer issues related to product performance, servicing, or defects.
- Coordinate with internal teams and suppliers to provide timely solutions.
- Maintain strong relationships with customers to ensure satisfaction and loyalty.
- Warranty & Repairs Management:
- Process and track warranty claims, ensuring compliance with warranty policies.
- Coordinate product repairs and replacements with service centres and suppliers.
- Maintain records of service requests and warranty claims for reporting and analysis.
- Follow up on repair status and ensure customers receive timely updates.
- Coordination with Service Teams & Suppliers:
- Liaise with service technicians, suppliers, and logistics teams to facilitate repairs and part replacements.
- Ensure service teams follow set procedures for troubleshooting and repairs.
- Work closely with sales and warehouse teams to manage product exchanges and replacements.
- Reporting & Process Improvement:
- Monitor after-sales performance and generate reports on common issues, resolution times, and customer feedback.
- Identify trends in product defects and communicate insights to management and suppliers.
- Recommend improvements to enhance the efficiency of after-sales processes.
Requirements
Experience and Qualifications:
- Diploma/Degree in Business Administration, Customer Service, Supply Chain, or a related field.
- Minimum 3–5 years of experience in after-sales service, customer service, or a related role.
- Strong understanding of warranty policies, repairs, and customer support processes.
- Excellent problem-solving, communication, and conflict resolution skills.
- Ability to work with CRM systems, service management tools, and ERP software.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under pressure to meet customer expectations.
Work Hours: 8
Experience in Months: 36
Level of Education: associate degree
Job application procedure
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