Front Desk Officer
2025-03-27T10:44:47+00:00
NFT CONSULT LTD
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FULL_TIME
kampala
East Africa
00256
Uganda
Hospitality, and Tourism
Restaurant & Hospitality
2025-03-30T17:00:00+00:00
8 hours per day
Our Client is looking for an individual to run the front desk an initial .The Front Desk Person maintains a daily presence at the Clinic and is responsible for the following duties:
Patient Reception
- Handles all incoming calls from patients regarding appointments and any other inquiries;
- Attends to all patients that come to the clinic during the day including emergencies, walk-ins and appointment patients;
- Ensures that Patients fill and sign all the necessary paperwork on arrival at the reception desk;
- Informs the treatment teams about the patients that have shown up for the appointments.
- Schedules/confirms, taking queue from the Chairside the next appointment for the patients before they leave;
- Checks in insurance patients and records their dental covers before the doctor sees them.
- Follow up on patients seen the previous day through phone calls and sms and share feedback from the patients with the treating Doctors
Patient Schedules
- Schedule appointments for patients via phone calls or sms, emails, and WhatsApp messages;
- Call/SMS/Whatsup patients to confirm upcoming appointments two days in advance;
- Calls 5 minutes before appointed time to ascertain whether the Patient will be on time for the scheduled appointment, informs the Doctor where a Patient is running late and or reschedule the appointment where necessary;
- To follow up on all cancelled and missed appointments, keep quick call lists, fill broken slots, and reschedule all cancelled appointments.
- Scheduling and coordinating the doctors’ schedule efficiently and efficiently, managing dentists’ time with the assistance of the chairside nurse and mitigating lengthy patient waiting times.
- Continuously updates changes to the schedule and coordinates patient flow.
Recalls
- Make recall interactions through phone calls and messages reminding patients to come in for their six-month check-up and cleaning dental appointments and aiming at increasing productivity for the clinic in the long run.
Patient Information
- Data entry- Updating patient records in the Open Dental management software with accurate and current information, including contact details including name, age address, phone number and medical history.
- Ensuring that patient information is kept confidential and secure.
Support to the Financial Team
- Works with the financial team to conduct patient billings, ensure that all payments have been collected and address any billing discrepancies.
Reports
- Daily Schedule; Printing and pinning up the daily schedule
- Daily Patient Flow Report Preparation of a daily report regarding patient flow to account for missed, cancelled, walk- in, emergency appointments rescheduled quick call list and patient concerns.
- Weekly Recall Lists; Preparation of recall lists of patients who are due for regular checkups or follow up appointments.
Requirements & Relevant Skills
- A Bachelor’s Degree in a relevant field
- 1-2 years of experience in the same role in a very similar environment
- Excellent interpersonal, verbal and written communication skills;
- Excellent customer service skills
- Outstanding organizational skills with a strong attention-to-detail;
- Self-starter with a proven ability to take initiative and be a problem solver;
- Team-oriented with strong integrity and professionalism.
Patient Reception Handles all incoming calls from patients regarding appointments and any other inquiries; Attends to all patients that come to the clinic during the day including emergencies, walk-ins and appointment patients; Ensures that Patients fill and sign all the necessary paperwork on arrival at the reception desk; Informs the treatment teams about the patients that have shown up for the appointments. Schedules/confirms, taking queue from the Chairside the next appointment for the patients before they leave; Checks in insurance patients and records their dental covers before the doctor sees them. Follow up on patients seen the previous day through phone calls and sms and share feedback from the patients with the treating Doctors Patient Schedules Schedule appointments for patients via phone calls or sms, emails, and WhatsApp messages; Call/SMS/Whatsup patients to confirm upcoming appointments two days in advance; Calls 5 minutes before appointed time to ascertain whether the Patient will be on time for the scheduled appointment, informs the Doctor where a Patient is running late and or reschedule the appointment where necessary; To follow up on all cancelled and missed appointments, keep quick call lists, fill broken slots, and reschedule all cancelled appointments. Scheduling and coordinating the doctors’ schedule efficiently and efficiently, managing dentists’ time with the assistance of the chairside nurse and mitigating lengthy patient waiting times. Continuously updates changes to the schedule and coordinates patient flow. Recalls Make recall interactions through phone calls and messages reminding patients to come in for their six-month check-up and cleaning dental appointments and aiming at increasing productivity for the clinic in the long run. Patient Information Data entry- Updating patient records in the Open Dental management software with accurate and current information, including contact details including name, age address, phone number and medical history. Ensuring that patient information is kept confidential and secure. Support to the Financial Team Works with the financial team to conduct patient billings, ensure that all payments have been collected and address any billing discrepancies. Reports Daily Schedule; Printing and pinning up the daily schedule Daily Patient Flow Report Preparation of a daily report regarding patient flow to account for missed, cancelled, walk- in, emergency appointments rescheduled quick call list and patient concerns. Weekly Recall Lists; Preparation of recall lists of patients who are due for regular checkups or follow up appointments
A Bachelor’s Degree in a relevant field 1-2 years of experience in the same role in a very similar environment Excellent interpersonal, verbal and written communication skills; Excellent customer service skills Outstanding organizational skills with a strong attention-to-detail; Self-starter with a proven ability to take initiative and be a problem solver; Team-oriented with strong integrity and professionalism.
bachelor degree
1-2years
JOB-67e52c1fb0e83
Vacancy title:
Front Desk Officer
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]
Jobs at:
NFT CONSULT LTD
Deadline of this Job:
Sunday, March 30 2025
Duty Station:
Within Uganda, kampala, East Africa
Summary
Date Posted: Thursday, March 27 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Our Client is looking for an individual to run the front desk an initial .The Front Desk Person maintains a daily presence at the Clinic and is responsible for the following duties:
Patient Reception
- Handles all incoming calls from patients regarding appointments and any other inquiries;
- Attends to all patients that come to the clinic during the day including emergencies, walk-ins and appointment patients;
- Ensures that Patients fill and sign all the necessary paperwork on arrival at the reception desk;
- Informs the treatment teams about the patients that have shown up for the appointments.
- Schedules/confirms, taking queue from the Chairside the next appointment for the patients before they leave;
- Checks in insurance patients and records their dental covers before the doctor sees them.
- Follow up on patients seen the previous day through phone calls and sms and share feedback from the patients with the treating Doctors
Patient Schedules
- Schedule appointments for patients via phone calls or sms, emails, and WhatsApp messages;
- Call/SMS/Whatsup patients to confirm upcoming appointments two days in advance;
- Calls 5 minutes before appointed time to ascertain whether the Patient will be on time for the scheduled appointment, informs the Doctor where a Patient is running late and or reschedule the appointment where necessary;
- To follow up on all cancelled and missed appointments, keep quick call lists, fill broken slots, and reschedule all cancelled appointments.
- Scheduling and coordinating the doctors’ schedule efficiently and efficiently, managing dentists’ time with the assistance of the chairside nurse and mitigating lengthy patient waiting times.
- Continuously updates changes to the schedule and coordinates patient flow.
Recalls
- Make recall interactions through phone calls and messages reminding patients to come in for their six-month check-up and cleaning dental appointments and aiming at increasing productivity for the clinic in the long run.
Patient Information
- Data entry- Updating patient records in the Open Dental management software with accurate and current information, including contact details including name, age address, phone number and medical history.
- Ensuring that patient information is kept confidential and secure.
Support to the Financial Team
- Works with the financial team to conduct patient billings, ensure that all payments have been collected and address any billing discrepancies.
Reports
- Daily Schedule; Printing and pinning up the daily schedule
- Daily Patient Flow Report Preparation of a daily report regarding patient flow to account for missed, cancelled, walk- in, emergency appointments rescheduled quick call list and patient concerns.
- Weekly Recall Lists; Preparation of recall lists of patients who are due for regular checkups or follow up appointments.
Requirements & Relevant Skills
- A Bachelor’s Degree in a relevant field
- 1-2 years of experience in the same role in a very similar environment
- Excellent interpersonal, verbal and written communication skills;
- Excellent customer service skills
- Outstanding organizational skills with a strong attention-to-detail;
- Self-starter with a proven ability to take initiative and be a problem solver;
- Team-oriented with strong integrity and professionalism.
Work Hours: 8 hours per day
Experience: 1-2years
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here
District: Kampala
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