Summary
Date Posted: Friday, July 08, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
The role will be responsible for offering customer satisfaction through operational effectiveness, efficiencies and efficient customer compliant resolution.
Ensure compliance with laid down policies and procedures

Key Responsibilities:
Operational efficiency:
• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.
• Ensure effective and timely resolution of all operational audit issues at the branch.
• Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions.
• Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.

Service quality:
• To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions.
• Timely customer complaint resolution so as to ensure seamless customer experience.

Branch administration:
• Provide an administrative support role to the Branch Manager.
• Motivate, coach and develop a high performing team.
• Ensure that Branch service providers are properly introduced, verified and monitored.
• Ensure Business Continuity and optimal resource allocation/utilization.

Business growth:
• Generate leads from Back Office transactions to support Business growth.

Job Requirements:
Minimum position qualification requirements:
• Bachelors Degree
• Professional Qualifications – General Banking
• Masters Degree

Experience:
• Total Minimum No of Years Experience Required – 5yrs
• Teller/customer Service/Back Office – 2yrs
• Section Head level / MLA – 3yrs

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
If your career ambitions match the requirements of this exciting career opportunity, please visit our website https://ug.kcbgroup.com/about/careers  and use the link below to log in to our Recruitment portal to submit your application with a detailed CV. Your cover letter should explain what you believe you can offer KCB Bank Uganda. Only shortlisted candidates will be contacted.
To be considered, your application must be received by July, 13th 2022.


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